Policy & Procedure Writer - Mortgage Servicing

loanDepot, Inc.; Plano (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

loanDepot is seeking a documentation specialist to craft and maintain policies, procedures, and job aids for Servicing operations across Plano, TX and Irvine, CA. You will translate complex information into clear docs, collaborate with SMEs, and support audits with traceable version control.

This role emphasizes accuracy, readability, and regulatory alignment, with opportunities for growth and cross-continental collaboration within a digital mortgage ecosystem.

Qualifications

• Minimum 1 year of professional writing experience.
• Mortgage lending industry experience preferred.
• Ability to analyze technical information and write policy documents.
• Excellent writing, editing and proofreading skills.

Responsibilities

• Develops, updates, and maintains policies, procedures, and job aids for Servicing operations.
• Collaborates with SMEs and stakeholders to ensure technical accuracy and usability.
• Translates complex information into clear documentation with visuals (maps, diagrams, screenshots).
• Drafts and maintains policy documentation for regulatory compliance.
• Manages document control and audit-ready records.

Skills

Professional writing

Mortgage knowledge

Attention to detail

Editing & proofreading

Tools

Microsoft Word

Excel

PowerPoint

SharePoint

Job description

loanDepot is seeking a documentation specialist to craft and maintain policies, procedures, and job aids for Servicing operations across Plano, TX and Irvine, CA. You will translate complex information into clear docs, collaborate with SMEs, and support audits with traceable version control.

This role emphasizes accuracy, readability, and regulatory alignment, with opportunities for growth and cross-continental collaboration within a digital mortgage ecosystem.