AI-Driven SOP Writer for Loan Operations

First National Bank Of Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 70,000 - 100,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking a Procedure and Process Writer for Loan Operations to develop, standardize, and maintain enterprise-wide operational documentation. You will translate complex banking processes into clear procedures and collaborate with Risk, Compliance, and Legal to meet regulatory expectations.

Based in Pittsburgh, the role reports to the Director of Loan Operations within Enterprise Operations, requiring a BA/BS and about five years of related experience in

Qualifications

• BA or BS required for primary responsibilities.
• Minimum 5 years of job-related experience in technical writing or banking operations.
• Ability to translate complex processes into clear procedures and SOPs.

Responsibilities

• Create and maintain policies, SOPs, and process guides for enterprise-wide Loan Operations.
• Collaborate with SMEs in Operations, Technology, Risk and Compliance to gather requirements.
• Standardize documentation formats, naming conventions, and governance practices.
• Ensure documents are audit-ready and aligned with internal controls and regulatory expectations (OCC, CFPB, FFIEC).
• Maintain centralized repository, manage version control, and coordinate periodic reviews.
• Leverage AI tools to improve documentation quality, consistency, searchability, and UX.

Skills

MS Excel

Organizational skills

Interpersonal skills

Communication skills

MS Word

Detail oriented

Education

Bachelor's degree

Job description

First National Bank Of Pennsylvania is seeking a Procedure and Process Writer for Loan Operations to develop, standardize, and maintain enterprise-wide operational documentation. You will translate complex banking processes into clear procedures and collaborate with Risk, Compliance, and Legal to meet regulatory expectations.

Based in Pittsburgh, the role reports to the Director of Loan Operations within Enterprise Operations, requiring a BA/BS and about five years of related experience in