Loan Operations: SOP & Process Documentation Specialist

First National Bank; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

First National Bank is seeking a Procedure and Process Writer for Loan Operations to develop, standardize, and maintain operational documentation across loan functions. You will translate complex processes into clear procedures and collaborate with Risk, Compliance, and Legal to align with regulatory expectations within the Enterprise Operations portfolio.

You will create SOPs, policies, and process guides for enterprise-wide functions such as Doc Prep, Quality Control, Booking, and Maintenance,

Qualifications

• BA or BS degree required.
• 5+ years of related experience preferred.
• Strong written and verbal communication skills required.
• Experience with banking operations and policy documentation is a plus.

Responsibilities

• Create and maintain policies, SOPs, and process guides for Loan Operations.
• Collaborate with SMEs in Operations, Technology, Risk, and Compliance to ensure accuracy.
• Standardize documentation formats, naming conventions, and governance practices.
• Ensure audit-readiness and alignment with internal controls and regulatory requirements (e.g., OCC, CFPB, FFIEC).
• Maintain centralized documentation repository with version control and scheduled reviews.
• Leverage AI-enabled tools to improve content quality, searchability, and user experience.

Skills

Excellent communication

Excellent organizational skills

Analytical skills

Multitasking ability

Detail-oriented

Education

BA or BS

Tools

MS Excel

MS Word

Job description

First National Bank is seeking a Procedure and Process Writer for Loan Operations to develop, standardize, and maintain operational documentation across loan functions. You will translate complex processes into clear procedures and collaborate with Risk, Compliance, and Legal to align with regulatory expectations within the Enterprise Operations portfolio.

You will create SOPs, policies, and process guides for enterprise-wide functions such as Doc Prep, Quality Control, Booking, and Maintenance,