Senior Policy & Procedure Lead & Training Architect

City National Bank; Jacksonville (FL); On-site; USD 111,000 - 190,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Tuition reimbursement

Time off (vacation, sick)

Career development resources

Networking & ERGs

Job summary

City National Bank in Jacksonville, FL seeks a Senior Policy & Procedure Writer to develop, update, and maintain mortgage policies, procedures, and training materials. The role requires strong technical writing skills and the ability to translate complex regulatory and operational changes into clear, user-friendly documentation.

You will collaborate with stakeholders across the organization, support audits and regulatory reviews, and create guides, job aids, and reference materials to ensure

Qualifications

• Bachelor's degree or equivalent required.
• 5+ years in technical writing, policy writing, or procedure development in mortgage.
• Strong knowledge of mortgage origination, servicing, compliance, and regulatory requirements.
• Experience creating training materials and supporting process change initiatives.
• Ability to translate complex information into clear, structured documentation.
• Proficiency with MS Office and document management systems.
• Strong cross-departmental communication skills.

Responsibilities

• Develop, update, and refine mortgage policies and procedures.
• Translate regulatory and operational requirements into clear user documentation.
• Collaborate with stakeholders to ensure documentation reflects current practices and standards.
• Maintain annual reviews of mortgage policies and procedures.
• Develop training guides, job aids, and references to support implementation.
• Support audits, regulatory reviews, and internal quality assurance.

Skills

Technical writing

Policy writing

Regulatory knowledge

Training material development

Communication across departments

Education

Bachelor's Degree or equivalent

Tools

Policy Tech

LMS (Learning Management Systems)

Microsoft Office Suite (Word, PowerPoint, Visio)

Job description

City National Bank in Jacksonville, FL seeks a Senior Policy & Procedure Writer to develop, update, and maintain mortgage policies, procedures, and training materials. The role requires strong technical writing skills and the ability to translate complex regulatory and operational changes into clear, user-friendly documentation.

You will collaborate with stakeholders across the organization, support audits and regulatory reviews, and create guides, job aids, and reference materials to ensure