POLICE DISPATCHER

City-of-St.-Peters; Saint Peters (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of St. Peters is seeking Police Dispatchers to serve as the essential link between the public and emergency services. Dispatchers receive, prioritize, and dispatch calls to ensure public safety and coordinated responses.

This role requires attention to detail, the ability to operate CAD and alarm systems, and strict adherence to FCC guidelines. A strong commitment to community safety and accurate record keeping is essential.

Qualifications

• Must be a U.S. citizen or lawfully authorized alien worker.
• High School graduate or GED and three (3) years of applicable experience.
• Must be certified in criminal justice databases or obtain within six (6) months of employment (MULES/REJIS).
• Must be able to type 30 cwpm.

Responsibilities

• Receive and prioritize incoming calls for police and other emergency services.
• Dispatch appropriate response resources using the CAD system.
• Prioritize calls and dispatch appropriate response resources.
• Monitor and operate alarm systems, Teletype communications, and video/audio equipment.
• Track personnel and vehicles in real-time, ensuring accurate and clear communication.
• Maintain detailed records of transmissions and activities according to FCC guidelines.
• Enter, update, and manage data in computer databases.
• Research and provide essential information using computerized databases and other data sources.
• Monitor individuals in holding cells, booking rooms and secure areas to ensure safety, proper conduct, and medical or other needs using video and audio equipment.
• Monitors building security by limiting access to entrances.
• Perform clerical duties to support communication activities.
• Notify appropriate authorities or departments of issues needing attention after hours.
• Address and respond to resident and customer inquiries and complaints.
• Perform all duties in compliance with established City safety standards.

Skills

Typing 30 cwpm

Education

High School diploma or GED

Tools

CAD system

Alarm systems

Teletype communications

Video/Audio equipment

Job description

Position Summary

The City of St. Peters is looking for dedicated individuals to join our team as Police Dispatchers. This critical role serves as the primary communications link between the public and emergency services. The Police Dispatcher is responsible for efficiently receiving, prioritizing, and dispatching calls for service to ensure public safety and effective response coordination.

Normal Shift

Varies across three shifts and will include weekends and holidays.

Essential Functions

• Receive and prioritize incoming calls for police and other emergency services.
• Dispatch appropriate response resources using the Computer Aided Dispatch (CAD) system.
• Prioritizes calls and dispatches appropriate response resource(s).
• Monitor and operate alarm systems, Teletype communications, and video/audio equipment.
• Track personnel and vehicles in real-time, ensuring accurate and clear communication.
• Maintain detailed records of transmissions and activities according to departmental and FCC guidelines.
• Enter, update, and manage data in computer databases.
• Research and provide essential information using computerized databases and other data sources.
• Monitor individuals in holding cells, booking rooms and secure areas to ensure safety, proper conduct, and medical or other needs using video and audio equipment.
• Monitors building security by limiting access to entrances.
• Perform clerical duties to support communication activities.
• Notify appropriate authorities or departments of issues needing attention after hours.
• Address and respond to resident and customer inquiries and complaints.
• Perform all duties in compliance with established City safety standards.

Minimum Requirements

• Must be a U.S. citizen or lawfully authorized alien worker.
• High School graduate or GED certificate and three (3) years of applicable experience.
• Must be certified in criminal justice databases or obtain within six (6) months of employment. (MULES/REJIS)
• Must be able to type 30 cwpm.

Why Apply

A career as a Police Dispatcher is both meaningful and impactful, providing an opportunity to be at the heart of public safety efforts. This role offers comprehensive training and a supportive environment to develop the skills needed for a successful career in emergency communications. Join our team and play a pivotal part in helping your community stay safe and connected.

Compensation & Benefits

• Competitive Salary: Market-based pay structure with step placement determined by qualifications and experience
• Retirement & Financial security: Missouri LAGERS L-6 defined benefit pension plan (with Rule of 80), 457 deferred compensation plan, Roth retirement savings option, and retiree health coverage
• Leave & Holiday benefits: Vacation (up to 6 weeks), sick leave, 12 paid holidays and 1 personal day
• Health & Wellness: Medical, dental and vision coverage options; City-paid Life and AD&D insurance ($50,000); long-term disability; voluntary supplemental insurance options, Employee Assistance Program (EAP), and Preventative Care Time Off
• Flexible Spending Accounts (FSA): Medical and dependent care options
• Education Support: Tuition reimbursement (up to 6-8 classes per year)

All candidates for this position will be subject to a comprehensive background check and drug screening. Employment is contingent upon successful completion of these checks. The City is committed to maintaining a safe and drug-free work environment and requires all employees to adhere to these standards.