Emergency Dispatcher I

St. Charles County Government; O’Fallon (MO); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

St. Charles County Government in Missouri is seeking an experienced Emergency Dispatch Call-Taker to receive and evaluate police, fire, and EMS calls, compiling incident details and entering them into the CAD system for dispatch.

The role requires prioritizing information, monitoring multiple radio channels, and maintaining emergency communications knowledge. You will relay critical information to responders, log calls, and support building security and data transfer to other divisions.

Formación

• Requires graduation from general/technical high school or equivalent.
• Additional college courses preferred.
• Certification/testing requirements may apply as part of the hiring process.

Responsabilidades

• Receive and evaluate incoming calls to determine urgency and dispatch appropriate units.
• Gather information and prioritize calls, log and document calls for service.
• Enter calls for service data into the CAD system and monitor multiple radio channels and lines.
• Maintain knowledge of emergency communication equipment operations and county geography.
• May assist with in-house training and document sharing with other divisions.

Conocimientos

Oral communication

Calm under pressure

Interview callers

Attention to detail

Educación

High school diploma or equivalent

College coursework preferred

Herramientas

CAD system

MULES

REJIS

AS400

Descripción del empleo

Purpose

The purpose of this position is to receive and evaluate incoming police, fire, and/or EMS emergency and non-emergency calls, compile relevant information from callers, initiate an incident in CAD to be dispatched and dispatch police, fire and/or EMS units and personnel to the scene or transfer the call to the appropriate agency. This position acts under the supervision of a police and/or fire and EMS Dispatch Supervisor.

Job Description

• Trained and currently certified on either Police or Fire/EMS CAD and call-taking protocols.
• Receives and evaluates all incoming calls to determine the urgency of the reported situation. Compiles incident location, participants and other relevant information and dispatches appropriate units to respond.
• Gathers information and prioritizes calls.
• Tracks availability and status of response personnel.
• Logs and documents calls for service.
• Relays information clearly and concisely to response personnel and callers.
• Enters calls for service data, including type, location and incident response into CAD system.
• Monitors multiple radio channels and telephone lines.
• Maintains knowledge of emergency communication equipment operations, emergency communication procedures and techniques, and County geography.
• May assist with in-house training of new Emergency Dispatch Call-Takers, Emergency Dispatchers, and other employees as requested.
• Maintains building security, including limited access to front doors after hours.
• May perform inquiries regarding wanted subjects, stolen property, and other information through the MULES computer database and relay information to law enforcement personnel. May conduct criminal history, towed vehicle, ex parte, and missing persons checks.
• Copies information to be delivered to other divisions or departments.
• Receives fax transmissions and distributes messages to the proper individual.
• May utilize resources such as MULES, REJIS, CAD, mobile data, AS400, and other online databases to collect pertinent information.
• May maintain warrant entry/removal files for various municipal agencies.
• Receives messages regarding the status of work operations during non-work hours.
• Must be available to work rotating 12-hour shifts, including holidays and weekends.
• Must participate in on-call rotations and work mandatory overtime when required.
• Performs other duties as assigned.

Requirements

• Graduation from general/technical high school or equivalent
• Additional college courses preferred
• Successful completion of HIRE computerized skills testing with an overall score of 77%, a structured score of 80%, and a practical score of 70%
• Ability to work 12-hour shifts rotating between days and nights, as well as weekends and holidays
• Must be certified in Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) or Emergency Police Dispatch (EPD) or willing to obtain certification within 90 days of appointment; and be willing to be certified in all three at time of cross-training
• Ability to interview callers under stressful situations and enter the appropriate information into the CAD System in an accurate and timely manner
• Ability to speak with clarity and calmness in emergency situations
• Ability to recall detailed information with accuracy
• Ability to relay information to field personnel quickly and accurately
• Ability to sit at Dispatcher console for long periods of time
• Excellent oral communication and hearing skills
• Prior Police, Fire and/or Emergency Medical Dispatching experience

Experience

• Preferred working knowledge of St. Charles County street systems and jurisdictional boundaries

Preferred

• All applicants extended a conditional offer will be required to satisfactorily complete the following medical exam to include vision and hearing tests, drug screen, psychological evaluation, and a full background investigation including: verification of qualifying credentials; criminal history report; verification of personal and professional references; education verification; and employment history.

Applicants

Applicants must be free of felony convictions and/or pending charges. (Failure to disclose any information on background investigation may disqualify an applicant.)

Abilities

Any combination of education, training, and experience that provides equivalent knowledge, skills, and Abilities may be considered.