Police Public Safety Dispatcher/First Responder

GovernmentJobs.com — City of St. Louis; O’Fallon (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of St. Louis seeks a Police Dispatcher to process emergency and non-emergency calls received via radio and telephone for the St.

Louis County Police Department and its contracted agencies, dispatching units by radio to priorities and providing confidential criminal-history data through a computer system. The role includes maintaining the status and location of mobile units via mapping systems, answering and routing calls, and responding to inquiries on non-emergency lines.

Qualifications

• Operates radio/telephone systems to process calls.
• Dispatches police units by radio to predetermined priorities.
• Accesses confidential criminal history data via computer systems.

Responsibilities

• Maintain status and location of mobile units with mapping systems.
• Answer and route high- and low-priority calls on non-emergency lines.
• Work under general supervision with overtime during severe weather or critical incidents.

Skills

Radio dispatch

Criminal history data access

Geography knowledge

CUS terminals operation

Multi-monitor operation

Tools

CAD terminals

Job description

An employee in this job class is responsible for performing work of marked difficulty processing emergency and non-emergency calls received via radio and telephone. Work is performed under general supervision of a supervisory staff that includes commissioned and professional staff personnel. Work involves the dispatching of police units for the St. Louis County Police Department, and its municipal contracted agencies, by radio in response to requests for service according to predetermined priorities, providing confidential criminal history data through a computer system, maintaining status and location of mobile units through multiple mapping systems, answering and routing telephone calls of high and low priority nature, and responding to inquiries and complaints on non-emergency telephone lines. Work is reviewed for timeliness of response, appropriateness of response and adherence to established procedures and priorities. This position is subject to mandatory overtime being required during periods of inclement weather, or critical incidents of a significant nature, to ensure public safety.

Shifts are 12 hours in duration

Knowledge, Skills and Abilities

• Considerable knowledge of the operating rules, regulations and procedures of the Department.
• Considerable knowledge of the operating rules, regulations and procedures of the contracted municipal agencies dispatched by St. Louis County.
• Knowledge of the geography of St. Louis County and surrounding areas.
• Knowledge of accepted standards, practices and procedures used in the operation of a radio transmitter-receiver.
• Knowledge of computer aided dispatch terminals.
• Ability to operate three separate computer terminals at the same workstation.
• Ability to per