Communications Officer

City of Riverside; Riverside (MO); Sur place; USD 48 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health

Dental

Vision

Life

FSA & HSA plans

Short-term disability

Long-term disability

457b & IRA plans

Holidays

Vacation

Sick leave

Parental leave 12 weeks

Comp time

Longevity pay

College degree incentives

Tuition reimbursements

Police academy sponsorships

Moving expenses

Wellness reimbursements

Résumé du poste

The City of Riverside is seeking a Communications Officer to handle emergency and non-emergency calls for police and fire, providing critical information to responders and citizens. The role includes dispatching personnel, maintaining logs, and data entry across department systems.

Ideal candidates will be 18+, have a high school diploma or GED, and be able to work rotating shifts, including nights and holidays.

Qualifications

• Must be 18 years of age and a U.S. citizen.
• High School Diploma or GED required.
• Typing 30 wpm preferred.
• Clean criminal record required.
• Willing to work rotating shifts including nights, weekends, holidays, and overtime.

Responsabilités

• Answer emergency and non-emergency calls promptly and professionally.
• Gather information to transmit or relay to responders.
• Dispatch personnel, equipment and services as needed.
• Maintain manual and automated logs of communications.
• Input data to department and law enforcement databases and forms.
• Monitor weather warnings and city alarms; watch security cameras.
• Potentially participate in outreach with Special Olympics, Fire/Police Athletic League, and Shop with a Cop/Firefighter.

Connaissances

Typing 30 wpm

Clear communication

Under pressure

Formation

High School Diploma or GED

Description du poste

Description

The Communications Officer responds to telephone and radio dispatch communication for both the police and fire departments, while providing citizens and emergency response teams with valuable information during critical and emergency situations.

Examples of Duties

Primary responsibilities include answering all emergency & non-emergency calls in a timely and professional manner while gathering necessary information to transmit or relay; dispatching appropriate personnel, equipment & services; maintaining manual and automated logs on communication; input data to various department and law enforcement agency databases and forms; monitor weather and broadcast warnings; and monitor City alarms and security cameras. Communications Officers have the opportunity to be involved in our Property Room, CSI, and Records specialized units. They may also participate in outreach assignments with Special Olympics, Fire/Police Athletic League, and Shop with a Cop/Firefighter.

Typical Qualifications

Must be 18 years of age, possess a valid driver’s license, and be a U.S. citizen. A High School Diploma or GED is required. Previous dispatching experience is preferred, but not required. The ability to type 30wpm is preferred. Must have a clean criminal record. Must be able to sit for extended period of time and able to work in adverse weather conditions. Must be willing and able to work rotating shifts, which include nights, weekends, holidays, and overtime assignments.

Disqualifying Factors

• The commission of a crime classified as a felony under Missouri Statute regardless of conviction status
• Non-felony crimes and incidents involving moral turpitude may be a disqualifying factor but will be reviewed on a case-by-case basis.
• Excessive traffic tickets
• Conviction of a Domestic Violence related crime or the respondent of an active full order of protection.
• Sale, distribution, supplying of narcotics (to include prescription drugs)
• Deceit or otherwise lying in an official police investigation or administrative inquiry
• Use or possession of any controlled substance within the last five years (Where the use or possession of that controlled substance in itself would be classified a felony under Missouri Statute)
• Any illegal use of a controlled substance in the past two years (to include prescription drugs)
• Any misleading or false information on the employment application

Supplemental Information

The ideal candidate will be able to effectively respond to telephone and radio communication in a clear and intelligible voice. They will also be able to operate a virtual telephone, computer, and two way radio console using a keyboard & mouse, trackball, or foot pedal. Must be able to perform multiple tasks simultaneously such as receiving, documenting, and disseminating information. Must be able to quickly elicit information, accurately analyze & evaluate situations and choose a course of action. The candidate must be able to maintain a professional demeanor on sensitive calls, deal with a diverse range of individuals who may be emotionally upset or uncooperative, and maintain confidentiality. The schedule for this position is a set 12 hour schedule, with every other Friday through Sunday off. May be required to work nights, weekends, holidays, and some overtime. On-the-job training is provided.

Benefits

• health
• dental
• vision
• life
• FSA & HSA plans
• short-term disability
• long-term disability
• a variety of voluntary insurance plans
• LAGERS retirement
• 457b & IRA plans
• holidays
• vacation
• sick leave
• 12 weeks parental leave
• comp time
• longevity pay
• college degree incentives
• tuition reimbursements
• police academy sponsorships
• moving expenses
• wellness reimbursements