Police Dispatcher

City of St. Charles; Saint Charles (MO); On-site; USD 31,979 - 45,547; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Retirement Programs

Paid Vacation

Paid Holidays

Job summary

A municipal police department in Saint Charles is seeking a Police Dispatcher to handle emergency and non-emergency calls, dispatch response personnel, and provide critical information during emergencies. Candidates must have a high school diploma, experience working with the public, and the ability to obtain certification as a Telecommunicator in Missouri. The position is full-time with a starting pay of $28.1385 per hour and offers comprehensive benefits including medical and retirement programs.

Qualifications

• High school diploma or equivalent, with vocational training preferred.
• Two years of experience working with the public is preferred.
• Certified Telecommunicator in Missouri or ability to obtain certification.

Responsibilities

• Answer emergency and non-emergency calls.
• Prioritize calls based on urgency.
• Dispatch police and emergency personnel.

Skills

Communication Skills

Emergency Response Knowledge

Public Interaction

Education

High school diploma or equivalent

Job description

Overview

Job Title: Police Dispatcher

Department: Police Department

Posting Date: January 26, 2026

Closing Date for Resumes/Applications: Open Until Filled

Starting Pay: $28.1385/Hour

Benefits Offered: Medical, Dental, Voluntary Vision, Life and Disability Insurance; FSA; HSA; Retirement (Lagers L-6) and Deferred Compensation programs; Paid Vacation; Paid Holidays; Employee Assistance Programs and Educational Benefits.

Exempt/Non-exempt: Non-Exempt

Status: Full-time

Responsibilities

The City of Saint Charles Police Department is currently recruiting for the position of Communications Specialist – Dispatcher. The purpose of this position is to answer emergency telephone calls, provide information to callers and emergency response personnel and dispatch appropriate response personnel to the scene.

Essential Duties and Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and/or assigned.

• Answers emergency and non-emergency calls from the general public and surrounding agencies, gathers incident information and dispatches police personnel and notifies other emergency personnel such as fire or EMS.
• Prioritizes calls based on urgency.
• Maintains telephone contacts with callers during dangerous situations.
• Tracks status of police and other emergency personnel regarding availability and location.
• Provides information to police regarding outstanding warrants/wanted persons, suspect/subject data, Department of Revenue driver and vehicle information from computer databases during traffic stops and complaint investigations.
• Monitors radio and computer generated traffic from other agencies.
• Informs or confirms relevant information with Officers.
• Issues emergency warnings to emergency personnel and the public.
• Relays information to other law enforcement agencies via computer and radio.
• Dispatches personnel from towing companies, public works personnel and other agencies.
• Maintains knowledge of emergency communications devices including Telecommunications Device for the Deaf, rules, procedures, ordinances and statutes, regional geography, and sources of emergency response resources and information.
• Updates computer-aided dispatch information.
• Relays dangerous weather developments to the National Weather Service. Monitors NAWAS weather services.
• Takes and relays messages to officers. Connects officers to outside telephone lines. Cleans work station/console. Answers informational calls from the public. Locates addresses and numbers for police. Maintains files for wanted persons, stolen articles/vehicles, missing persons.
• Monitors security and building control devices.

Minimum Training and Experience Required to Perform Essential Job Functions

• High school diploma or equivalent, vocational/technical training in office automation applications preferred.
• Two years responsible experience working with the public, preferred.
• Certified Telecommunicator in Missouri or the ability to obtain certification within six (6) months of appointment.
• Must possess or be able to obtain, by the time of hire, a valid state driver's license.
• Any combination of education and experience that provides equivalent knowledge, skills, and abilities.

How to Apply

Online employment applications can be accessed on our City Website: www.stcharlescitymo.gov

The City of Saint Charles is an Equal Opportunity Employer and participates in E-verify