Police Dispatcher

City of St. Charles, MO; Saint Charles (MO); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Voluntary Vision insurance

Life and Disability Insurance

Paid Vacation

Employee Assistance Programs

Educational Benefits

Job summary

The City of St. Charles, MO, is hiring a Police Dispatcher to manage emergency calls and coordinate response efforts. This full-time position involves answering a variety of calls, providing vital information to emergency personnel, and dispatching units as necessary. Candidates should have a high school diploma, experience with public service, and the ability to obtain Telecommunicator certification.

Benefits include medical and dental insurance, retirement plans, and paid time off.

Qualifications

• Certified Telecommunicator in Missouri or ability to obtain certification within six months.
• Two years responsible experience working with the public preferred.
• Must possess a valid state driver's license by time of hire.

Responsibilities

• Answer emergency and non-emergency calls and dispatch appropriate personnel.
• Prioritize calls based on urgency and maintain contact during dangerous situations.
• Monitor traffic and provide information to police regarding incidents.

Skills

Emergency response communication

Public interaction

Multi-tasking

Education

High school diploma or equivalent

Vocational/technical training in office automation applications

Job description

Job Title

Police Dispatcher

Department

Police Department

Posting Date

January 26, 2026

Closing Date for Resumes/Applications

Open Until Filled

Starting Pay

$28.1385/ Hourly

Exempt/Non-exempt

Non-Exempt

Status

Full-time

Benefits Offered

• Medical, Dental, Voluntary Vision, Life and Disability Insurance
• FSA
• HSA
• Retirement (Lagers L-6) and Deferred Compensation programs
• Paid Vacation
• Paid Holidays
• Employee Assistance Programs
• Educational Benefits

The City of Saint Charles Police Department is currently recruiting for the position of Communications Specialist – Dispatcher. The purpose of this position is to answer emergency telephone calls, provide information to callers and emergency response personnel and dispatch appropriate response personnel to the scene.

Essential Duties and Responsibilities

• Answers emergency and non-emergency calls from the general public and surrounding agencies, gathers incident information and dispatches police personnel and notifies other emergency personnel such as fire or EMS.
• Prioritizes calls based on urgency.
• Maintains telephone contacts with callers during dangerous situations.
• Tracks status of police and other emergency personnel regarding availability and location.
• Provides information to police regarding outstanding warrants/wanted persons, suspect/subject data, Department of Revenue driver and vehicle information from computer databases during traffic stops and complaint investigations.
• Monitors radio and computer generated traffic from other agencies.
• Informs or confirms relevant information with Officers.
• Issues emergency warnings to emergency personnel and the public.
• Relays information to other law enforcement agencies via computer and radio.
• Dispatches personnel from towing companies, public works personnel and other agencies.
• Maintains knowledge of emergency communications devices including Telecommunications Device for the Deaf, rules, procedures, ordinances and statutes, regional geography, and sources of emergency response resources and information.
• Updates computer-aided dispatch information.
• Relays dangerous weather developments to the National Weather Service. Monitors NAWAS weather services.
• Takes and relays messages to officers, connects officers to outside telephone lines, cleans work station/console, answers informational calls from the public, locates addresses and numbers for police, maintains files for wanted persons, stolen articles/vehicles, missing persons.
• Monitors security and building control devices.

Minimum Training and Experience Required to Perform Essential Job Functions

• High school diploma or equivalent, vocational/technical training in office automation applications preferred.
• Two years responsible experience working with the public, preferred.
• Certified Telecommunicator in Missouri or the ability to obtain certification within six (6) months of appointment.
• Must possess or be able to obtain, by the time of hire, a valid state driver's license.
• Any combination of education and experience that provides equivalent knowledge, skills, and abilities.

The City of Saint Charles is an Equal Opportunity Employer and participates in E-verify.