Dispatcher (Overnights) - Enterprise Physical Operations

Washington University in St. Louis; St. Louis (MO); Vor Ort; USD 29.000 - 45.000; Vollzeit

Zusammenfassung

Washington University in St. Louis's Enterprise Physical Operations division seeks a Dispatcher to handle emergency and non-emergency communications for campus safety. You will dispatch police personnel, monitor alarms and CCTV, and maintain logs while coordinating with the Communications Center Supervisor.

A high school diploma is required; REJIS certification is preferred. Typing at least 35 wpm, ability to work all shifts, and composure under pressure are essential in this fast-paced

Qualifikationen

• High school diploma or equivalent is required.
• State-certified Telecommunicator training or REJIS certification preferred.
• No specific prior dispatcher experience required, but experience is beneficial.

Aufgaben

• Receives emergency and non-emergency calls and directs to service providers.
• Dispatches police personnel and assigns units based on critical information.
• Maintains logs and enters data in CAD system during operations.
• Monitors CCTV and radio channels; coordinates with supervisor on staffing.
• Performs routine maintenance of recording equipment and documentation.

Kenntnisse

Dispatcher experience

Typing 35 wpm

Ability to work all shifts

Calm under pressure

Ausbildung

High school diploma or equivalent

Tools

E-911 Communications

CAD system

Police radio

Jobbeschreibung

Location

St. Louis, MO 63110

Scheduled Hours

40

Position Summary

The Enterprise Physical Operations, Infrastructure, Capital Programs & Real Estate (EPO) department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university’s mission of excellence in education, research, patient care, and community engagement. Guided by our PRIDE+ Core Values of Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship, EPO fosters a culture centered on collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise. EPO manages and supports 28 million gross square feet across 235+ buildings and associated infrastructure systems, encompassing academic, research, clinical, residential, administrative, and support facilities across the university’s campuses and operations. Our teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services. EPO creates and maintains safe, innovative, efficient, mission-driven environments that support our students, faculty, staff, patients, researchers, and community partners.

For additional information and to hear directly from members of our team, please visit: https://facilities.med.wustl.edu/Careers.

Assist in coordinating operations of the Communications Center while maintaining responsibility for performing regular duties as a Dispatcher. Will coordinate efforts with the Communications Center Supervisor to develop and implement training materials, ensure proper staffing, and maintain Communications Center systems.

Job Description

Primary Duties & Responsibilities

• Receives emergency and non-emergency telephone calls and in-person complaints from the public. Refers non-emergency calls to the appropriate service provider by phone call, written message, or in-person referral.
• Dispatches police personnel using the radio system in response to calls for service. This involves assessing and assigning the proper number of units after obtaining critical information from the service requestor.
• Records all police activity on proper forms and/or by entering data in the Department’s CAD system. This activity is conducted concurrently with other Dispatcher tasks.
• Maintains constant contact, by police radio, with police personnel in the field and remains alert for potential problems or threats to personnel safety. Maintains an ongoing incoming assessment of personnel availability through active listening to radio traffic.
• Monitors alarm panels by watching or listening and dispatches units to the appropriate alarm. This requires geographic familiarity with the Campus as well as constant monitoring of personnel availability. The Dispatcher must react quickly in contacting personnel at the source of the alarm to determine if the alarm is false or bona fide.
• Monitoring of campus CCTV feeds by viewing monitors in the dispatch center and dispatching appropriate personnel when activity requiring follow-up is observed.
• Monitors by listening to and comprehending several other radio frequencies such as Parking, Bear Patrol, and surrounding jurisdictions.
• Dispatches the Emergency Support Team.
• Monitors and dispatches units in response to calls received on the Emergency “Blue Light” Telephone system.
• Using the police telecommunication system, notifies and dispatches appropriate personnel in response to specific incidents requiring investigation.
• Conducts computer inquiries and makes computer entries of stolen property, missing persons, license registrations, etc. Must constantly monitor the computer for receipt of messages regarding commission of crimes, wanted persons, stolen vehicles, etc.
• Receives and processes emergency calls for other University departments when they are closed.
• Maintains a constantly updated log of towed vehicles. Maintains computerized files of bicycle registrations, telephone contacts, etc.
• Greets and assists visitors at the public window.
• Responds to inquiries from the public regarding police related services and makes referrals for members of the news media.
• Maintains Department recording equipment so that telephone and radio traffic can be recorded and reviewed periodically, changing discs and checking machines for proper adjustment.
• Reviews "Dispatcher" email on a daily basis; shares pertinent information with on-coming Dispatcher.
• Other duties as assigned.

Working Conditions

• Ability to work in an environment that is fast-paced and is exposed simultaneously to multiple audio and visual signals
• Employee may be required to work any shift and to occasionally remain on duty beyond normal shift.
• Employee may occasionally be required to report for duty without prior notice due to emergencies or staffing shortages.

Physical Effort

• Employee is required to sit for extended periods of time.

Equipment

• E-911 Communications, computer aided dispatch, multi-disciplined radio, Computer Aided Dispatch (CAD) system.
• Normal office equipment.

Education

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses

Regional Justice Information System (REJIS) - St Louis Police Academy

Work Experience

No specific work experience is required for this position.

Skills

Not Applicable

Driver's License

A driver's license is not required for this position.

More About This Job

• Successful completion of any required training to be a state-certified Telecommunicator.
• Pass a drug screen and criminal background investigation.
• Considerable knowledge of communications equipment; considerable knowledge of and ability to operate a computer.

Preferred Qualifications

• Previous experience as a dispatcher.
• Ability to work all shifts.
• Ability to function effectively in a potentially stressful environment.
• Ability to type a minimum of 35 words per minute with accuracy.
• Ability to listen and effectively communicate via telephone, police radio and in person.
• Considerable knowledge of the geography of the campus and surrounding area.
• Considerable knowledge of Departmental rules, regulations, policies and procedures.
• Considerable knowledge of policies, procedures and operating guidelines of NCIC, MULES, REJIS and the FCC.
• Ability to react quickly and calmly in emergency situations.
• Ability to interact successfully and courteously with the public in person and/or by telephone.
• Ability to make emergency decisions under stress and assign priorities based on available information.
• Ability to write legibly and concisely.

Grade

G08-H

Salary Range

$21.17 - $32.85 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.