Police Dispatch & Records Specialist

Lower Merion Township; Ardmore (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Lower Merion Township is seeking a dispatcher/records clerk within the Police Department to handle public calls and route information accurately, with strong confidentiality and multi-tasking skills.

The role requires processing emergency and non-emergency inquiries, entering data into CAD/NCIC, and coordinating with police, fire, and ambulance services. Proficiency with Microsoft 365 and radio/telephone consoles is essential.

Qualifications

• High school diploma or equivalent plus two years of progressively responsible clerical experience with high public contact.
• Background check required for access to confidential law enforcement databases.
• Good knowledge of police, fire and ambulance procedures and radio dispatching procedures.

Responsibilities

• Receive and determine appropriate response to calls across Police Department lines.
• Redirect calls to Township departments or outside agencies as needed.
• Record calls and maintain electronic and written logs.
• Broadcast information to patrol units and monitor county 911 incidents.
• Enter data into CAD and NCIC and operate related computer systems.

Skills

Public communications

Oral communication

Typing

Microsoft 365

Radio dispatch

Customer service

Education

High school diploma or equivalent

Tools

CAD System

NCIC entries

CCTV system

Telephone console

Radio console

Job description

Lower Merion Township is seeking a dispatcher/records clerk within the Police Department to handle public calls and route information accurately, with strong confidentiality and multi-tasking skills.

The role requires processing emergency and non-emergency inquiries, entering data into CAD/NCIC, and coordinating with police, fire, and ambulance services. Proficiency with Microsoft 365 and radio/telephone consoles is essential.