Police Communications Operator

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 42,000 - 65,000; Full time

Job summary

The Commonwealth of Pennsylvania’s Pennsylvania State Police is seeking a Police Communications Operator at Troop M, Breinigsville. This pivotal role supports emergency response by handling calls, relaying information, and coordinating with Troopers and partner agencies to safeguard public safety.

You will work rotating shifts, including weekends and holidays, with a 40-hour workweek and no telework option. Training and mission-critical duties are central to this position.

Qualifications

• Two years of experience using two-way radio, multi-line telephone, or CAD systems.
• Two years of experience using computer systems to enter, update, and retrieve information; or 60 college credits; or an equivalent combination.

Responsibilities

• Emergency Dispatch: Receive calls for service, gather critical details, determine response priorities, and relay information to Troopers and partner agencies.
• Incident Coordination: Communicate with police, fire, ambulance, towing, and transportation personnel to support emergency and non-emergency responses.
• Records Management: Access information systems, research records, maintain incident data, and update electronic record management systems.
• Trooper Monitoring: Track the status and locations of Troopers, communicate updates, and support ongoing operations.
• Public Assistance: Respond to administrative inquiries, provide information about services, and assist station visitors with their needs.
• Training Support: Participate in communications training and assist new staff with learning department policies, procedures, and practices.

Skills

Radio/CAD experience

Public safety communications

Job description

THE POSITION

Be the vital link that keeps emergency response moving as a Police Communications Operator with the Pennsylvania State Police (PSP) at Troop M, Breinigsville. In this fast-paced role, every call you answer and every message you relay can help support public safety and law enforcement operations. You will work with skilled professionals, use advanced communication systems, and play an important part in serving your community. If you thrive under pressure and enjoy meaningful work, this opportunity is for you.

DESCRIPTION OF WORK

The Police Communications Operator supports law enforcement operations by receiving, coordinating, and relaying important public safety information. This position communicates with the public, emergency partners, and Troopers while maintaining accurate records and monitoring active incidents. As a Police Communications Operator, you will perform the following duties:

• Emergency Dispatch: Receive calls for service, gather critical details, determine response priorities, and relay information to Troopers and partner agencies
• Incident Coordination: Communicate with police, fire, ambulance, towing, and transportation personnel to support emergency and non-emergency responses
• Records Management: Access information systems, research records, maintain incident data, and update electronic record management systems
• Trooper Monitoring: Track the status and locations of Troopers, communicate updates, and support ongoing operations
• Public Assistance: Respond to administrative inquiries, provide information about services, and assist station visitors with their needs
• Training Support: Participate in communications training and assist new staff with learning department policies, procedures, and practices

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment, 40 hours per week
• Work hours to be determined. Your schedule will include rotating shifts, weekends, and holidays, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans:

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.