Police Communications Operator

Commonwealth Of Pennsylvania; Bethlehem (Northampton County); On-site; USD 50,000 - 75,000; Full time

Job summary

The Pennsylvania State Police seeks Police Communications Operators to play a key role at Troop M in Bethlehem. You guide critical information between citizens, responders, and services during urgent situations, supporting Troopers with calm judgment and quick action.

Join a mission-driven team where your contributions safeguard communities daily. The position is full-time, with rotating shifts, weekends, and holidays in a non-telework environment, located in Bethlehem, PA.

Qualifications

• Two years of experience using two-way radio, multi-line telephone, or CAD systems.
• Two years of experience using computer systems for entering, updating, and retrieving information.
• Completion of 60 college credits.
• An equivalent combination of experience and training.

Responsibilities

• Handle incoming calls: Receive emergency and non-emergency calls, gather essential details, and determine response priorities
• Dispatch information: Relay incident updates to Troopers through radio, telephone, and computer systems
• Coordinate resources: Contact police, fire, ambulance, towing, and other partners to provide incident details and request assistance
• Maintain records: Use various computer systems to access, research, and update public safety information
• Support public inquiries: Respond to questions from citizens regarding department services, operations, and safety concerns
• Assist visitors: Greet station visitors, identify their needs, and provide information or arrange Trooper contact

Skills

Two-way radio

Multi-line telephone

CAD systems

Data entry / information retrieval

Education

60 college credits

Job description

Salary

$49,948.00 - $75,298.00 Annually

Location

Lehigh County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2026-61737

Department

Pennsylvania State Police

Division

SP Stf Srvs Unt Bethlehem

Opening Date

10/29/2026

Closing Date

11/2/2026 11:59 PM Eastern

Job Code

73020

Position Number

Multiple positions may be filled from this posting.

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST05

Bureau / Division Code

00204411

Bureau / Division

Troop M, Bethlehem

Worksite Address

2930 Airport Road

City

Bethlehem , Pennsylvania

Zip Code

18017

Contact Name

PSP Human Resource Civilian Placement

Contact Email

[e-mail]

THE POSITION

The Pennsylvania State Police (PSP) is seeking Police Communications Operators who want to play a key role at Troop M in Bethlehem. In this fast-paced environment, you guide critical information between citizens, first responders, and essential services during urgent situations. Your sharp judgment, calm presence, and ability to act quickly will support Troopers as they respond to evolving incidents and safeguard communities. Join a mission-driven team where your skills elevate public safety and your impact is seen every day.

DESCRIPTION OF WORK

This position supports statewide law enforcement efforts by receiving calls, relaying information, and coordinating responses for public safety. It serves as a critical link between citizens, Troopers, and emergency resources. As a Police Communications Operator, you will perform the following duties:

• Handle Incoming Calls: Receive emergency and non-emergency calls, gather essential details, and determine response priorities
• Dispatch Information: Relay incident updates to Troopers through radio, telephone, and computer systems
• Coordinate Resources: Contact police, fire, ambulance, towing, and other partners to provide incident details and request assistance
• Maintain Records: Use various computer systems to access, research, and update public safety information
• Support Public Inquiries: Respond to questions from citizens regarding department services, operations, and safety concerns
• Assist Visitors: Greet station visitors, identify their needs, and provide information or arrange Trooper contact

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work hours to be determined. Your schedule will include rotating shifts, weekends, and holidays, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Veterans

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

711 (hearing and speech disabilities or other individuals).