Emergency Communications Dispatcher — Public Safety

Commonwealth of Pennsylvania; Upper Macungie Township (PA); On-site; USD 50,000 - 75,000; Full time

Job summary

The Pennsylvania State Police at Troop M, Breinigsville is seeking Police Communications Operators to support emergency response. In this fast-paced role, you answer calls, relay messages, coordinate with Troopers and partner agencies, and help keep public safety operations running smoothly.

You will work a full-time 40-hour schedule with rotating shifts including weekends and holidays; telework is not available.

Qualifications

• Two years of experience using two-way radio, multi-line telephone, or CAD systems.
• Two years of experience using computer systems for entering, updating, and retrieving information.
• Completion of 60 college credits; or an equivalent combination of experience and training.

Responsibilities

• Emergency Dispatch: Receive calls for service, gather details, determine response priorities, and relay information to Troopers and partner agencies.
• Incident Coordination: Communicate with police, fire, ambulance, towing, and transportation personnel to support emergency and non-emergency responses.
• Records Management: Access information systems, research records, maintain incident data, and update electronic record management systems.
• Trooper Monitoring: Track the status and locations of Troopers, communicate updates, and support ongoing operations.
• Public Assistance: Respond to administrative inquiries, provide information about services, and assist station visitors with their needs.
• Training Support: Participate in communications training and assist new staff with learning department policies, procedures, and practices.

Skills

Two-way radio

Multi-line telephone

CAD systems

Computer systems

Education

60 college credits

Job description

The Pennsylvania State Police at Troop M, Breinigsville is seeking Police Communications Operators to support emergency response. In this fast-paced role, you answer calls, relay messages, coordinate with Troopers and partner agencies, and help keep public safety operations running smoothly.

You will work a full-time 40-hour schedule with rotating shifts including weekends and holidays; telework is not available.