Administrative Officer 4

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 71,000 - 87,000; Full time

Benefits offered by this job

On-site parking

Full-time employment

Telework option (part-time)

Job summary

Commonwealth of Pennsylvania's Pennsylvania Emergency Management Agency is seeking an Administrative Officer 4 to strengthen emergency response systems and support programs, partnerships, and standards that safeguard residents during daily operations and major events.

The role oversees 911 program planning, training, compliance, and funding across the Commonwealth, coordinating with stakeholders, monitoring standards, and ensuring statewide service levels.

Qualifications

• One year as Administrative Officer 3 or six years of experience in progressively responsible office management or staff work, including budgeting or procurement; and a four-year college degree or equivalent training.
• Any equivalent combination of experience and training.

Responsibilities

• Oversee program standards for training, certification, and QA for emergency communication staff.
• Develop inspection processes, review certification reports, and confirm Public Safety Answering Point compliance.
• Provide statewide support, audits, and guidance on 911 QA, training, and operations.
• Evaluate county 911 system plans and ensure alignment with agency requirements and reporting standards.
• Review grants, monitor progress, and ensure alignment with statewide objectives.
• Perform assigned duties during emergencies, including extended or modified schedules.

Skills

Office management

Personnel management

Budgeting

Procurement

Strategic planning

Education

Four-year college degree

Job description

Step into a high-impact position as an Administrative Officer 4 with the Pennsylvania Emergency Management Agency. This role strengthens the systems that keep emergency responders connected and prepared. Your work supports programs, partnerships, and standards that help safeguard residents during daily operations and major events. Become part of a mission-driven team dedicated to public safety.

This position oversees key administrative functions that support 911 program planning, training, compliance and funding across the Commonwealth. The role involves coordination with stakeholders, monitoring standards, and ensuring consistent service levels statewide. As a Administrative Officer 4, you will perform the following duties:

• Program Standards: Collaborate with stakeholders to maintain training, certification, and quality assurance standards for emergency communication staff
• Compliance Oversight: Develop inspection processes, review certification reports and confirm Public Safety Answering Point compliance
• Technical Assistance: Provide statewide support, audits and guidance on 911 quality assurance, training, and operations
• Plan Review: Evaluate county 911 system plans and ensure alignment with agency requirements and reporting standards
• Grant Coordination: Support funding programs by reviewing grants, monitoring progress, and ensuring alignment with statewide objectives
• Emergency Support: Perform assigned duties during emergency situations, including extended, or modified schedules

Work Schedule and Additional Information:

• FREE on-site parking
• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• In the event of an emergency/disaster situation or training exercise, this position may be required to travel, work up to 12-hour shifts, and work outside of the normal work hours, including weekends and overnights.
• Frequent travel within the state is required to provide assistance to county partners on program requirements.
• Telework:You may have the opportunity to work from home (telework) part-time, upon successful completion of a training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $78,925 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements

• One year as an Administrative Officer 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or
• Six years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and such training as may have been gained through graduation from a four-year college or university; or
• Any equivalent combination of experience and training.

Other Requirements

• This particular position also requires one year or more of full-time professional experience in one or more of the following areas:
  • developing and implementing strategic plans for 911 Centers,
  • developing and implementing training and quality assurance / quality improvement plans for 911 Centers
  • completing and submitting fiscal compliance reports for 911 Centers.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.