Police Communications Operator

Commonwealth Of Pennsylvania; Mylo Park (PA); On-site; USD 50,000 - 75,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking Police Communications Operators to support state police operations in Ebensburg. You will receive emergency calls, coordinate incidents, and relay critical information to troopers while assisting the public with department services.

Typical duties include record management, visitor assistance, and participating in training to stay current on procedures. This is a full-time, non-civil service position with rotating shifts.

Qualifications

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems or
• Two years of experience using computer systems for entering, updating, and retrieving information
• Completion of 60 college credits or an equivalent combination of experience and training

Responsibilities

• Emergency Calls: Receive and assess calls to collect key details and determine response needs
• Incident Dispatch: Relay information to troopers and coordinate support from police, fire, and medical services
• Record Management: Query and update records in specialized public safety databases and electronic record systems
• Public Assistance: Address questions from the public about department services and law enforcement activities
• Visitor Support: Greet and assist visitors by guiding them to information or arranging contact with a trooper
• Training Participation: Take part in structured training and help introduce new operators to procedures

Skills

Two-way radio

Public Safety CAD

Computer systems

Education

60 college credits

Tools

Public Safety CAD software

Job description

Salary

$49,948.00 - $75,298.00 Annually

Location

Cambria County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2026-61722

Department

Pennsylvania State Police

Division

SP Stf Srvs Unt Ebensburg

Opening Date

10/28/2026

Closing Date

11/1/2026 11:59 PM Eastern

Job Code

73020

Position Number

Multiple positions may be filled from this posting.

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST05

Bureau / Division Code

00201121

Bureau / Division

Troop A, Ebensburg

Worksite Address

2770 New Germany Road

City

Ebensburg, Pennsylvania

Zip Code

15931

Contact Name

PSP Human Resource Civilian Placement

Contact Email

[e-mail]

THE POSITION

Build a career of purpose and stability with the Pennsylvania State Police. Serving as the lifeline between the public and troopers, you will manage critical incidents while developing lifelong skills in crisis coordination and dispatch logistics. Each shift offers new challenges that build your confidence and skills. Step into a vital public safety career where your daily focus and dedication protect communities across the Commonwealth!

DESCRIPTION OF WORK

This position supports law enforcement operations by receiving, coordinating, and maintaining essential public safety information. As a Police Communications Operator, you will perform the following duties:

• Emergency Calls: Receive and assess calls to collect key details and determine response needs
• Incident Dispatch: Relay information to troopers and coordinate support from police, fire, and medical services
• Record Management: Queryand update records in specialized public safety databases and electronic record systems
• Public Assistance: Address questions from the public about department services and law enforcement activities
• Visitor Support: Greet and assist visitors by guiding them to information or arranging contact with a trooper
• Training Participation: Take part in structured training and help introduce new operators to procedures

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work Hours: Rotating shifts, including weekends and holidays
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirement:

• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a report of medications for screening by the State Police Medical Officer.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.