Public Safety Dispatcher – Emergency Communications

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 42,000 - 65,000; Full time

Job summary

The Commonwealth of Pennsylvania’s Pennsylvania State Police is seeking a Police Communications Operator at Troop M, Breinigsville. This pivotal role supports emergency response by handling calls, relaying information, and coordinating with Troopers and partner agencies to safeguard public safety.

You will work rotating shifts, including weekends and holidays, with a 40-hour workweek and no telework option. Training and mission-critical duties are central to this position.

Qualifications

• Two years of experience using two-way radio, multi-line telephone, or CAD systems.
• Two years of experience using computer systems to enter, update, and retrieve information; or 60 college credits; or an equivalent combination.

Responsibilities

• Emergency Dispatch: Receive calls for service, gather critical details, determine response priorities, and relay information to Troopers and partner agencies.
• Incident Coordination: Communicate with police, fire, ambulance, towing, and transportation personnel to support emergency and non-emergency responses.
• Records Management: Access information systems, research records, maintain incident data, and update electronic record management systems.
• Trooper Monitoring: Track the status and locations of Troopers, communicate updates, and support ongoing operations.
• Public Assistance: Respond to administrative inquiries, provide information about services, and assist station visitors with their needs.
• Training Support: Participate in communications training and assist new staff with learning department policies, procedures, and practices.

Skills

Radio/CAD experience

Public safety communications

Job description

The Commonwealth of Pennsylvania’s Pennsylvania State Police is seeking a Police Communications Operator at Troop M, Breinigsville. This pivotal role supports emergency response by handling calls, relaying information, and coordinating with Troopers and partner agencies to safeguard public safety.

You will work rotating shifts, including weekends and holidays, with a 40-hour workweek and no telework option. Training and mission-critical duties are central to this position.