Poker Shift Manager: Lead Guest Service & Operations

Monarch Black Hawk, Inc.; United States; On-site; USD 55,250 - 74,750; Full time

Benefits offered by this job

Free hot meal per shift

Non-smoking environment

Subsidized transportation

Flexible schedules

Career advancement

Team-oriented environment

Job summary

Monarch Casino Resort Spa seeks a Poker Assistant Shift Manager to lead day shifts, safeguard assets, and ensure exceptional guest service at all times. The role entails supervising staff, monitoring operations, and coordinating with hosts, cashiers, and compliance teams.

Salary is $65,000 annually with benefits and opportunities for advancement. The position requires strong communication skills, proficiency in Microsoft Office, and the ability to maintain accurate records in a fast-paced

Qualifications

• Must possess excellent guest service and communication skills.
• Ability to speak and write English.
• Proficient in Microsoft Office.

Responsibilities

• Protect company assets. Maintain an accurate bank and ensure all assets are guarded and protected at all times.
• Manage, direct, and supervise all personnel on a shift-to-shift basis.
• Evaluate business levels and maintain appropriate staffing while maximizing labor and minimizing payroll expense.
• Fulfillment of all guest service needs including host, cashier, verification, and payment of jackpots, bonus hands.
• Maintain accurate records for all daily promotion.
• Generate player cards, comp slips, and ensure accurate player tracking.
• Taking and placing food orders with the necessary follow‑up to ensure that the order arrives timely and is accurate.
• Monitor service standards of food and beverage personnel to ensure the established guest service standard are met by those departments.
• Maintain payroll records, protect and control all department keys and assets.
• Other related duties including but not limited to complying with and understanding the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures.
• Colorado Liquor and Beer Codes, Federal requirements for Anti‑Money Laundering, Company policies and IRS reporting.

Skills

Guest service

Communication

English language

Tools

Microsoft Office

Job description

Monarch Casino Resort Spa seeks a Poker Assistant Shift Manager to lead day shifts, safeguard assets, and ensure exceptional guest service at all times. The role entails supervising staff, monitoring operations, and coordinating with hosts, cashiers, and compliance teams.

Salary is $65,000 annually with benefits and opportunities for advancement. The position requires strong communication skills, proficiency in Microsoft Office, and the ability to maintain accurate records in a fast-paced