Casino Shift Manager

Monarch Casino Resort Spa Black Hawk; Colorado; On-site; USD 77,000 - 95,000; Full time

Benefits offered by this job

Enhanced health insurance

Tuition reimbursement

Company-matched 401k

Paid time off and holidays

Team discounts

Job summary

Monarch Casino Resort Spa Black Hawk in Colorado is a premier luxury gaming and hospitality destination with AAA Four Diamond status and extensive amenities including dining and spa services. The Casino Shift Manager role requires strong leadership, guest service focus, and a deep understanding of casino operations.

This full-time position includes bonus eligibility after year one and a competitive compensation package.

Qualifications

• High School Diploma is required; Bachelor’s Degree preferred.
• Minimum 3 years of management experience in a gaming operation.
• Minimum 3 years of table games experience.
• Must be able to obtain a Colorado Key Gaming License.
• Proficiency with Microsoft Office and Oasis applications.
• Excellent communication and teamwork skills.

Responsibilities

• Review staffing needs and adjust staffing to match business demand.
• Identify signage problems and notify the appropriate departments.
• Motivate team members to ensure quality service.
• Assist managers to ensure operations meet company standards.
• Maintain an active presence on the casino floor.
• Foster a friendly work atmosphere with an open-door policy.
• Resolve guest complaints professionally and document incidents when needed.
• Communicate with management and suggest improvements for operations.

Skills

Casino operations

English fluency

Effective communication

Team collaboration

MS Office

Documentation skills

Education

High School Diploma

Bachelor’s Degree preferred

3+ years management experience in gaming

3+ years table games experience

Colorado Key Gaming License

Tools

Oasis applications

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Casino Shift Manager

Salary: 86,000+

Status: Full Time

Shift: Varies

Other Compensation: This position is bonus eligible after completion of one full calendar year, which is determined by the Company in its sole discretion and based on certain Company and personal performance objectives

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Responsibilities:

• Constantly review staffing needs and recommend an increase/decrease in staffing levels to coincide with business demands.
• Identify signage problems and notifying proper departments to correct.
• Assist in resolving Team Member issues, responsible for motivating Team Members to ensure that they are providing quality service.
• Assist Managers and Supervisors to ensure that the operation is being managed in accordance with company standards.
• Maintain an active presence on the casino floor at all times.
• The Casino Shift Manager will create a friendly work atmosphere and communicate an ‘Open Door’ policy to all team Members to resolve disputes in a timely manner.
• Must exhibit a positive and professional attitude with guests and Team Members.
• Will work toward resolving guest complaints and assist with guest incidents in a helpful, courteous, and constructive manner, and if necessary, review available documentation and/or create documentation concerning the incident.
• Provide regular communication with all levels of management and recommendations to improve the effectiveness of property operations.
• Decisions must be based upon the best interests of the company while following Colorado Division of Gaming Rules and Regulations.
• Relive Table Games Supervisors and Surveillance Operators when their respective managers are not available.
• Other related duties include, but are not limited to, complying with the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.

Qualifications:

Performance Expectations:

• A commitment to Guest Service.
• A commitment to a safe work environment.
• Must effectively pass along information from shift to shift and from department to department when needed.
• Must be self-motivated and self-directed. Must be able to work under minimal supervision.

Required Skills:

• This position is expected to have proficient knowledge of all casino property operations, including table games, slot operations, and restaurant operations.
• Must be fluent in English.
• Must have the ability to communicate effectively in verbal and written formats with both internal and external guests.
• Ability to work well with others and under stressful conditions.
• Proficiency in Microsoft Office and Oasis applications.
• Ability to read, analyze and interpret common gaming documents and procedural manuals.

Education, Training & Experience:

• High School Diploma required. Bachelor’s Degree preferred.
• Must have at least 3 years of management experience in a gaming operation.
• Must have at least 3 years of table games experience.
• Ability to obtain a Colorado Key Gaming License.

Cultural Best Fit Characteristics

• Ability to see the whole picture.
• Conscientious about the bottom line.
• Does not accept mediocrity.
• Leads by example
• Promotes the property as an ambassador.

Benefits:

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.
• Team Member Hotel, Retail, and Spa Discounts.
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!).
• Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com . As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.