Poker Floor Shift Manager

Monarch Casino Resort Spa Black Hawk; Black Hawk (CO); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

401k matching

Paid time off

Holiday schedule

Team member discounts

Bus transportation subsidy

Job summary

Monarch Casino Resort Spa Black Hawk in Colorado is seeking a Poker Assistant Shift Manager to lead a gaming shift, oversee staff, and ensure top-notch guest service. This full-time role centers on protecting assets, managing promotions, and delivering an exceptional guest experience in a luxury resort setting.

The position requires dealing experience, supervisory aptitude, legal licensing, and strong English communication.

Qualifications

• Must be at least 18 years old and able to obtain and maintain a Colorado Support Gaming License.
• 1 year of dealing experience preferred.
• Previous supervisor experience a plus.
• Skilled in establishing and maintaining effective working relationships with staff and other departments.
• Must possess excellent guest service and communication skills with the ability to deal with guests.
• Proficient in Microsoft Office.
• Ability to speak and write English.
• Ability to read and understand information and instructions presented in writing.
• Strong general mathematical skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have the ability to stand for duration of shift.
• Must be able to bend, stoop and continuously use hands.

Responsibilities

• Protect company assets and maintain security over assets and cash.
• Maintain an accurate bank and ensure all assets are guarded and protected.
• Manage, direct, and supervise all personnel on a shift-to-shift basis.
• Evaluate business levels and maintain appropriate staffing while maximizing labor and minimizing payroll expense.
• Fulfill guest service needs, including host, cashier, verification, and payment of jackpots and bonus hands.
• Maintain accurate records for all daily promotions.
• Generate player cards, comp slips, and ensure accurate player tracking.
• Take and place food orders with follow-up to ensure timely, accurate delivery.
• Monitor service standards of food and beverage to meet guest expectations.
• Maintain payroll records, protect and control department keys and assets.
• Comply with Colorado gaming laws and internal controls; meet regulatory requirements.
• Pass pre-employment background check and drug screen.

Skills

Guest service

Communication

Leadership

Microsoft Office

Tools

MS Office

Job description

Monarch Casino Resort Spa Black Hawk in Colorado is seeking a Poker Assistant Shift Manager to lead a gaming shift, oversee staff, and ensure top-notch guest service. This full-time role centers on protecting assets, managing promotions, and delivering an exceptional guest experience in a luxury resort setting.

The position requires dealing experience, supervisory aptitude, legal licensing, and strong English communication.