Table Games Floor Supervisor: Lead a High-Energy Pit

001 Seminole Hard Rock Hollywood; United States; Sur place; USD 52 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision & Life Insurances

401K

Paid time off

Annual Bonus Opportunity

Résumé du poste

Seminole Hard Rock Hollywood is seeking a seasoned table games supervisor to deliver exceptional customer service both to guests and internal teams. You will monitor a pit area, ensure adherence to game policies, and uphold the highest standards of safety, professionalism, and morale on the floor.

The role requires extensive experience with table games and solid leadership, with preference for dual-rated management experience and broad knowledge of primary and secondary casino games.

Qualifications

• Five years table games experience required.
• Two years in a Dual-Rated management level capacity or above is preferred.
• Must be knowledgeable in all primary casino games and most secondary games.

Responsabilités

• The incumbent in this position is responsible for providing superior service to both the internal and external customer.
• The incumbent is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service standards, while maintaining the integrity of the games.
• Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play
• Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
• Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
• Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.
• Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages other team members to do the same.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolves customer related problems in a fast paced environment.
• Ensures the protection of customer’s rewards and credit lines.
• Complies with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
• Complies with all regulatory requirements.
• Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Creates and ensures a fun-filled, entertaining and exciting environment.
• Perform other duties as assigned.

Connaissances

Table games experience

Customer service

Leadership

Description du poste

Seminole Hard Rock Hollywood is seeking a seasoned table games supervisor to deliver exceptional customer service both to guests and internal teams. You will monitor a pit area, ensure adherence to game policies, and uphold the highest standards of safety, professionalism, and morale on the floor.

The role requires extensive experience with table games and solid leadership, with preference for dual-rated management experience and broad knowledge of primary and secondary casino games.