Poker Room Floor Lead - Table Ops & Guest Experience

Seminole Hard Rock Hotel & Casino; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Seminole Hard Rock Tampa is seeking a team member to oversee Poker game operations, manage table decisions and ensure full compliance with casino rules. You will help promote positive guest relations and maintain a safe, clean gaming area for players and staff.

This role performs related duties, submits player rating information, resolves disputes, and supports the Poker Room Shift Manager as needed. Benefits are outlined on our career site.

Responsibilities

• Oversee the operations and conduct of Poker games and make table decisions as necessary
• Prepares and submits player rating information
• Maintains a clean, safe, hazard-free work environment within area of responsibility
• Performs all other related and compatible duties as assigned
• Controls the games while assuring the Seminole Hard Rock Hotel & Casino's rules and regulations are followed
• Promotes positive customer relations, answers questions on Poker Room rules and regulations, remains abreast of entertainment and other general information
• Resolves customer disputes or refers them to the Poker Room Shift Manager as deemed appropriate
• Assures overall cleanliness and comfort level of assigned area
• Performs all other duties as assigned

Job description

Seminole Hard Rock Tampa is seeking a team member to oversee Poker game operations, manage table decisions and ensure full compliance with casino rules. You will help promote positive guest relations and maintain a safe, clean gaming area for players and staff.

This role performs related duties, submits player rating information, resolves disputes, and supports the Poker Room Shift Manager as needed. Benefits are outlined on our career site.