Poker Floor Supervisor: Lead, Integrity & Guest Service

Jamul Casino; Jamul (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Jamul Casino in Jamul is seeking a Poker Supervisor to lead the poker room, guide staff, and ensure smooth operations in a fast-paced, high-stakes environment.

You will monitor game integrity, enforce policies, and maintain exceptional guest service while embodying the Jamul Casino Resort’s F.I.R.S.T. values. A high school diploma and poker experience are required; TiPS certification and familiarity with poker systems are a plus.

Qualifications

• High school diploma or GED required.
• Six months to one-year experience in Poker or equivalent combination of education and experience.
• Excellent written and oral communication.
• Proficient in Microsoft applications (Excel, Word) and knowledge of Poker operating systems.

Responsibilities

• Provide guidance and daily supervision to staff in the poker area.
• Adhere to scheduling and coordinate with manager any scheduling concerns, with attention to guest satisfaction.
• Support compliance with departmental budgets.
• Promote and demonstrate superior customer service in line with standards and programs.

Skills

Interpersonal skills

Communication

Leadership

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Poker operating systems

Job description

Jamul Casino in Jamul is seeking a Poker Supervisor to lead the poker room, guide staff, and ensure smooth operations in a fast-paced, high-stakes environment.

You will monitor game integrity, enforce policies, and maintain exceptional guest service while embodying the Jamul Casino Resort’s F.I.R.S.T. values. A high school diploma and poker experience are required; TiPS certification and familiarity with poker systems are a plus.