Poison Information Specialist — Emergency Call Center

UCSF Health, AG; Sacramento (CA); On-site; USD 56,000 - 74,000; Full time

Job summary

UCSF is seeking a Pharmacy Technician II - Provider to support the California Poison Center System in Sacramento. You will assess and provide management guidance for emergency and informational calls about toxic exposures including drugs, household chemicals, plants and venomous substances.

You will triage calls, document consultations in the EMR, and assist in developing written materials. A healthcare or EMS background and strong communication skills are required.

Qualifications

• Attendance and punctuality are essential.
• Ability to organize and manage time efficiently.
• Excellent verbal and written communication; strong interpersonal skills.
• Ability to handle staff, patient, and student issues with tact and confidentiality.
• Attention to detail and willingness to learn.
• Ability to work with minimal supervision.
• Ability to receive instructions and feedback.

Responsibilities

• Provide initial management advice and follow-up for poison control calls.
• Triages calls to CPCS staff per policies.
• Document all consultations in the EMR.
• Assist in developing written materials as requested.
• Provide referrals and alert governmental agencies when appropriate.

Skills

Attendance & punctuality

Time management

Communication skills

Discretion & confidentiality

Attention to detail

Work under supervision

Instruction & feedback reception

Education

BA/BS or Healthcare/EMS background

Tools

Word

Excel

Outlook

Database entry

Internet Explorer

Job description

UCSF is seeking a Pharmacy Technician II - Provider to support the California Poison Center System in Sacramento. You will assess and provide management guidance for emergency and informational calls about toxic exposures including drugs, household chemicals, plants and venomous substances.

You will triage calls, document consultations in the EMR, and assist in developing written materials. A healthcare or EMS background and strong communication skills are required.