Pharmacy Technician II (2)

UCSF Health, AG; San Diego (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

UCSF Health is seeking a Pharmacy Technician II - Provider to support the California Poison Center System at Valley Children’s Hospital in Madera, CA. You will assess and manage emergency and informational calls from the public, triage calls, document consultations, and assist in creating patient education materials.

The role requires California-licensed pharmacy technicians with 2+ years in specialty or retail pharmacy, strong communication, and confidentiality.

Qualifications

• Licensed Pharmacy Technician by the California Board of Pharmacy.
• Completion of a recognized/accredited Pharmacy Technician Training Program.
• Minimum 2 years experience in a Specialty Pharmacy and/or retail/community.
• Excellent verbal communication skills.
• Knowledge of medical and pharmaceutical terminology.
• Ability to triage calls according to CPCS policies.
• Experience in poison centers or emergency health calls.
• Proficient in Word, Excel, Outlook, and data entry.

Responsibilities

• Provide initial management advice and follow-up for CPCS calls.
• Collaborate with Specialists in Poison Information per CPCS policies.
• Manage and triage calls to other staff per CPCS policies.
• Document all consultations in an electronic medical record.
• Assist in developing written materials as requested.
• Provide referrals to and alert governmental agencies when appropriate.

Skills

Pharmacy Technician License

Tech Training

2+ years experience

Verbal communication

Medical terminology

Judgment & triage

Poison center experience

Attendance

Time management

Communication skills

Confidentiality

Willingness to learn

Independence

Feedback acceptance

Education

Pharmacy Technician Training Program certificate

BA/BS in Healthcare or EMS background

Tools

MS Office

Job description

Job Description

Under the supervision of the Director and the direction of the Specialists in Poison Information, the Pharmacy Technician II - Provider provides assessment and management advice and follow‑up for emergency and informational telephone calls from the public made to the California Poison Center System at Valley Children’s Hospital in Madera, CA. The calls received from the public may include issues such as toxicity of drugs, household chemicals, plants, venomous and environmental chemicals.

The Pharmacy Technician II - Provider (PT II - P) is responsible for:

• Providing initial management advice and follow‑up for emergency and informational telephone calls from the public to the poison control center (Madera Division of the California Poison Control System (CPCS)).
• Working with the direction of Specialists in Poison Information and according to policy and guidelines of the CPCS, under the supervision of the Medical and Managing Directors.
• Managing and triaging calls to other staff as specified in the CPCS policies and procedures.
• Documenting all consultations in an electronic medical record.
• Assisting in the development of written materials as requested.
• Providing referrals to and alerting governmental agencies when appropriate.

Qualifications

Required Qualifications

• Licensed Pharmacy Technician by the California Board of Pharmacy
• Completion of a recognized/accredited Pharmacy Technician Training Program
• Must possess the skills, knowledge, and abilities essential to the successful performance of the duties assigned to the positions.
• Minimum 2 years of experience in a Specialty Pharmacy and/or in a retail/community pharmacy, and/or an equivalent combination of education and experience
• Excellent verbal communication skills
• Knowledge of medical and pharmaceutical terminology
• Ability to exercise appropriate judgment with policies and triage calls to other hotline staff
• Experience working in a poison center or managing emergency health related calls
• Proficiency in Word, Excel, Outlook, Internet Explorer, and database record entry and retrieval
• Excellent demonstrated record of attendance and punctuality
• Demonstrated ability to organize and manage time efficiently and productively
• Excellent oral, written, interpersonal and problem‑solving skills
• Ability to handle staff, patient, and student issues with tact, diplomacy, and confidentiality
• Attention to detail and willingness to learn
• Ability to function with minimal supervision
• Ability to receive instructions and constructive feedback

Preferred Qualifications

• BA or BS or Health Care or EMS background (EMT, paramedic, LVN, pharmacy technician, PA, 911 dispatcher, nursing assistant)

About Us

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate‑level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10‑campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values . In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html