Poison Information Provider Technician — Emergency Hotline

University of California - San Francisco; San Francisco (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

UCSF is seeking a Pharmacy Technician II to support the California Poison Center System. The role involves answering emergency and informational hotline calls, assessing patient needs, and coordinating with Specialists in Poison Information to provide initial management guidance.

The position emphasizes accurate documentation, triage according to CPCS policies, and collaboration with public health resources.

Qualifications

• Excellent attendance and punctuality
• Organize and manage time efficiently
• Excellent verbal and written communication
• Ability to handle staff, patient, and student issues with tact and confidentiality
• Attention to detail and willingness to learn
• Ability to function with minimal supervision
• Ability to receive instructions and constructive feedback

Responsibilities

• Answers hotline calls in an efficient manner, obtains accurate history, and calculates potential exposures
• Triages emergency calls according to guidelines and consults Specialists in Poison Information
• Provides information to callers in a clear, concise, reassuring, courteous, and professional manner
• Documents all pertinent information of each case clearly and accurately using electronic resources
• Assists in the development of written materials as requested
• Provides referrals to and alerts governmental agencies when appropriate

Skills

Attendance

Time management

Interpersonal skills

Confidentiality

Attention to detail

Independent work

Instruction acceptance

Education

Health Care/EMS background (BA/BS)

Tools

Word

Excel

Outlook

Database systems

Job description

UCSF is seeking a Pharmacy Technician II to support the California Poison Center System. The role involves answering emergency and informational hotline calls, assessing patient needs, and coordinating with Specialists in Poison Information to provide initial management guidance.

The position emphasizes accurate documentation, triage according to CPCS policies, and collaboration with public health resources.