Poison Information Provider (Pharm Tech or EMT)

UCSF Health, AG; Sacramento (CA); On-site; USD 56,000 - 74,000; Full time

Job summary

UCSF is seeking a Pharmacy Technician II - Provider to support the California Poison Center System in Sacramento. You will assess and provide management guidance for emergency and informational calls about toxic exposures including drugs, household chemicals, plants and venomous substances.

You will triage calls, document consultations in the EMR, and assist in developing written materials. A healthcare or EMS background and strong communication skills are required.

Qualifications

• Attendance and punctuality are essential.
• Ability to organize and manage time efficiently.
• Excellent verbal and written communication; strong interpersonal skills.
• Ability to handle staff, patient, and student issues with tact and confidentiality.
• Attention to detail and willingness to learn.
• Ability to work with minimal supervision.
• Ability to receive instructions and feedback.

Responsibilities

• Provide initial management advice and follow-up for poison control calls.
• Triages calls to CPCS staff per policies.
• Document all consultations in the EMR.
• Assist in developing written materials as requested.
• Provide referrals and alert governmental agencies when appropriate.

Skills

Attendance & punctuality

Time management

Communication skills

Discretion & confidentiality

Attention to detail

Work under supervision

Instruction & feedback reception

Education

BA/BS or Healthcare/EMS background

Tools

Word

Excel

Outlook

Database entry

Internet Explorer

Job description

Description & RequirementsJob Description

Under the supervision of the Director and the direction of the Specialists in Poison Information, the Pharmacy Technician II - Provider provides assessment and management advice and follow-up for emergency and informational telephone calls from the public made to the California Poison Center System at UC-Davis Medical Center. The calls received from the public may include issues such as toxicity of drugs, household chemicals, plants, venomous and environmental chemicals.

The Pharmacy Technician II - Provider (PT II - P) is responsible for:

1. Providing initial management advice and follow-up for emergency and informational telephone calls from the public to the poison control center (Sacramento Division of the California Poison Control System (CPCS)).
2. Working with the direction of Specialists in Poison Information and according to policy and guidelines of the CPCS, under the supervision of the Medical and Managing Directors.
3. Managing and triaging calls to other staff as specified in the CPCS policies and procedures.
4. Documenting all consultations in an electronic medical record.
5. Assisting in the development of written materials as requested.
6. Providing referrals to and alerting governmental agencies when appropriate.

QualificationsRequired Qualifications:

• - Excellent demonstrated record of attendance and punctuality
• - Demonstrated ability to organize and manage time efficiently and productively
• - Excellent oral,written, interpersonal and problem-solving skills
• - Ability to handle staff,patient, and student issues with tact, diplomacy, and confidentiality
• - Attention to detail and willingness to learn
• - Ability to function with minimal supervision
• - Ability to receive instructions and constructive feedback

Education, Training and Experience:

• - BA or BS or Health Care or EMS background(EMT, paramedic, LVN,pharmacy technician, PA, 911 dispatcher, nursing assistant)
• - Excellent verbal communication skills
• - Knowledge of medical and pharmaceutical terminology
• - Ability to exercise appropriate judgment with policies and triage calls to other hotline staff
• - Experience working in a poison center or managing emergency health related calls
• - Proficiency in Word, Excel,Outlook, Internet Explorer, and database record entry and retrieval

License / Certification

National Registry of Emergency Medical Technicians-Basic ("Med Tech") ("EMT") National Registry of Emergency Medical Technicians, Pharmacy Tech Registration

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride ValuesUCSF

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as about/mission-and-values . In addition to , UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available . Join us to find a rewarding career contributing to improving healthcare worldwide.

EEO Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.