Senior Product Manager, Agent Experience

ITSMF; McLean (VA); On-site; USD 165,000 - 188,000; Full time

Job summary

Capital One seeks a Manager, Product Management - NextGen Agent Experiences within the Agent Servicing Platform. The role guides the evolution of agent-facing experiences by turning insights into data-driven product solutions that empower agents to serve customers more effectively.

The role requires balancing business strategy with technical fluency to lead cross-functional teams through discovery, design, and delivery of personalized servicing features.

Qualifications

• Requires Bachelor's or Master's in a quantitative field or related quantitative field, Business or Marketing.
• If Bachelor's degree, at least 3 years of Product Management experience.
• Experience translating business strategy into consumer facing digital products.

Responsibilities

• Transform agent servicing from manual to data-driven, insights-led experiences.
• Build guided experiences within the agent servicing platform to present relevant information and insights.
• Lead cross-functional teams to deliver personalized servicing experiences and next actions.

Skills

Product Management

Business analysis

Strategic thinking

Education

Bachelor's degree in a quantitative field

Master's degree

Bachelor's or Master’s Degree in Business or Marketing

Job description

Capital One seeks a Manager, Product Management - NextGen Agent Experiences within the Agent Servicing Platform. The role guides the evolution of agent-facing experiences by turning insights into data-driven product solutions that empower agents to serve customers more effectively.

The role requires balancing business strategy with technical fluency to lead cross-functional teams through discovery, design, and delivery of personalized servicing features.