Senior Product Manager, AI-Native CX Foundations

EngineersOfAI; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

EngineersOfAI is seeking a Senior Product Manager to lead the CX orchestration platform, combining AI-native strategies with robust APIs. This role demands a detail-oriented leader who excels in cross-functional environments and can drive impactful platform innovations.

The successful candidate will define product vision and KPIs while collaborating closely with engineering, design, and customer support teams. The position offers the chance to shape future customer experiences and enable AI-driven solutions effectively.

Qualifications

• 5+ years of product management experience, preferably in tech.
• Strong understanding of APIs and data systems.
• Ability to manage cross-functional teams effectively.

Responsibilities

• Own the product vision and roadmap for the CX orchestration platform.
• Design and scale the API and data foundation for CX services.
• Define and own platform KPIs translating into business outcomes.

Skills

Strong communication skills

Platform management experience

API design

Data modeling

Cross-functional collaboration

Education

Bachelor's degree in relevant field

Job description

EngineersOfAI is seeking a Senior Product Manager to lead the CX orchestration platform, combining AI-native strategies with robust APIs. This role demands a detail-oriented leader who excels in cross-functional environments and can drive impactful platform innovations.

The successful candidate will define product vision and KPIs while collaborating closely with engineering, design, and customer support teams. The position offers the chance to shape future customer experiences and enable AI-driven solutions effectively.