PM Front Office Manager – Guest Experience Leader

Los Angeles Marriott Burbank Airport; Burbank (CA); On-site; USD 77,000 - 79,000; Full time

Benefits offered by this job

Complimentary meals

Employee events

Hotel discounts

Job summary

Los Angeles Marriott Burbank Airport is seeking a dynamic Front Office Assistant Manager P.M. to lead a 488-room property with extensive event space and a central location near Hollywood and Universal Studios.

The role offers competitive compensation and benefits, including meals, employee events, and substantial hotel discounts worldwide. Responsibilities include supervising front office staff, managing reservations and budgeting, and ensuring guest satisfaction through effective communication

Qualifications

• Minimum of two to five years experience as Assistant and/or Director of Front Office Operations.
• College education preferred.
• CPR/First Aid training preferred and ability to obtain government licenses.

Responsibilities

• Manage and motivate all front office personnel with daily supervision, staffing, training, discipline, scheduling and performance monitoring.
• Check and control room reservations, front office systems, inventory, scheduling, forecasting and department budget.
• Prepare financial reports including rate and availability calendar.
• Communicate with guests and employees to provide clear guidance; conduct meetings and disseminate information.
• Implement and monitor corporate/brand marketing programs.
• Perform room inspections and assist in check-in/check-out and guest services as needed.
• Participate in Manager on Duty program and weekend coverage.

Skills

Front Office supervision

Staff scheduling

Guest relation management

English communication

Numerical/financial skills

Organizational skills

Team development

Education

College education preferred

Tools

Front office systems

Job description

Los Angeles Marriott Burbank Airport is seeking a dynamic Front Office Assistant Manager P.M. to lead a 488-room property with extensive event space and a central location near Hollywood and Universal Studios.

The role offers competitive compensation and benefits, including meals, employee events, and substantial hotel discounts worldwide. Responsibilities include supervising front office staff, managing reservations and budgeting, and ensuring guest satisfaction through effective communication