Evening Front Office Manager – Guest Experience & Perks

Spire Hospitality LLC; Burbank (CA); On-site; USD 77,000 - 79,000; Full time

Benefits offered by this job

Complimentary meals

Employee events

Hotel discounts

Job summary

The Los Angeles Marriott Burbank Airport, operated by Spire Hospitality LLC, seeks a dynamic Front Office Assistant Manager P.M. for a 488-room hotel with 50,000 sq ft of event space.

The role leads front desk operations, ensures guest satisfaction, and supports daily supervision and training. Responsibilities include managing reservations, budgeting, coordinating with various departments, and participating in Manager on Duty during weekends.

Qualifications

• Minimum of two to five years experience as Assistant and/or Manager of Front Office.
• CPR certification and/or First Aid Training preferred.
• Ability to obtain any government required license or certificate.
• Strong English communication skills.

Responsibilities

• Manage and motivate front office staff with daily supervision including staffing, training, discipline, scheduling and monitoring performance to ensure guest satisfaction.
• Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget; compile and prepare financial reports.
• Communicate with guests and employees in writing and verbally; organize meetings to disseminate information.
• Implement and monitor all corporate/brand marketing programs.
• Perform room inspections and assist in check-in/check-out of guests; handle special requests.
• Participate in Manager on Duty program requiring weekend stay-over and constant monitoring.

Skills

Front office operations

Staff supervision

Reservations systems

Budgeting & forecasting

Customer service

English proficiency

Education

College education preferred

Tools

Registration systems

Back-up systems

Job description

The Los Angeles Marriott Burbank Airport, operated by Spire Hospitality LLC, seeks a dynamic Front Office Assistant Manager P.M. for a 488-room hotel with 50,000 sq ft of event space.

The role leads front desk operations, ensures guest satisfaction, and supports daily supervision and training. Responsibilities include managing reservations, budgeting, coordinating with various departments, and participating in Manager on Duty during weekends.