Front Office Manager P.M.

Spire Hospitality LLC; Burbank (CA); On-site; USD 80,000 - 87,000; Full time

Benefits offered by this job

Complimentary meals

Employee events

Hotel discounts

Job summary

Los Angeles Marriott Burbank Airport in Burbank, CA, seeks a dynamic Front Office Manager for a 488-room property with 50,000 sq ft of event space. The role commands responsibility for staff supervision, reservations, and guest services in a high-demand hospitality environment.

The position offers $80k-$87k annually plus complimentary meals, employee events and hotel discounts. Strong leadership and financial acumen are essential for successful operations and guest satisfaction.

Qualifications

• Considerable knowledge of computer systems for registration, reservations and back up systems.
• Above average mathematical comprehension to understand and interpret numbers in hotel operations.
• Ability to read, write, speak and understand English to communicate with guests and staff.
• Thorough organization and supervisory skills.
• Ability to develop subordinates to enhance advancement.
• Ability to analyze complex statistical data and make judgments.
• Ability to deal with internal and external customers with patience and diplomacy.

Responsibilities

• Manage and motivate all front office personnel with daily supervision including staffing, training, discipline, scheduling and monitoring performance.
• Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting and budgeting to maximize revenue.
• Communicate with guests and employees to provide clear direction and disseminate information; organize and attend meetings.
• Implement and monitor all corporate/brand marketing programs.
• Perform room inspections and oversee guest floors as part of staff duties.
• Assist in check-in/check-out and related guest services activities.
• Participate in Manager on Duty program including weekend stay and hotel-wide coverage.

Skills

Front office systems

Mathematical aptitude

English proficiency

Supervisory skills

Leadership

Customer service

Education

Any combination of education and experience; college education preferred

Job description

Description

The Los Angeles Marriott Burbank Airport is seeking a dynamic and experienced Front Office Manager to take on the challenge of a unique position within a 488-room hotel that boasts 50,000 square feet of event space. The Los Angeles Marriott Burbank Airport is conveniently located near Hollywood and Universal Studios in the center of the entertainment hub. Our property provides complimentary meals, employee events, great hotel discounts at over 5,700 hotels world-wide and perks for local events & attractions!

COMPENSATION: $80k-$87k Annually

Responsibilities include:

• Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
• Implement and monitor all corporate/brand marketing programs.
• Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.
• Assists in check in/check out of guests or any related guest service activity.
• Perform other duties as requested. For example, special requests from guests.
• Participates in Manager on Duty program requiring weekend stay-over, constant monitoring throughout hotel and troubleshooting problems.

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Considerable knowledge of computer systems for registration, reservations and back up systems.
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, write, speak and understand the English language to communicate with guests and employees.
• Thorough organization and supervisory skills proficient in accomplishing the task.
• Ability to develop subordinates to enhance advancement in the hotel and company.
• Ability to analyze complex statistical data and make judgments accordingly.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Education

Any combination of education and experience, that provides the required knowledge, skills and abilities. College education preferred.

Licenses or certificates

CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificate.

Training and Experience

Minimum of two to five years experience as Assistant and/or Director of Front Office Operations.

Physical Demands

Sedentary work:Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Environmental Conditions

Inside:Protection from weather conditions but not necessarily from temperature changes. A job is considered 'inside' if the worker spends approximately 75 percent or more of the time inside.

OTHER

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all associates are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Associates who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
• Additional language ability preferred.

*Spire Hospitality participates in E-Verify*

Qualifications

Behaviors

Enthusiastic - Shows intense and eager enjoyment and interest

Leader - Inspires teammates to follow them

Dedicated - Devoted to a task or purpose with loyalty or integrity

Motivations

Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter - Inspired to perform without outside help

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

2 years: Minimum of two to five years experience as Assistant and/or Director of Front Office Operations. (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.