Front Office Assistant Manager P.M.

Spire Hospitality LLC; Burbank (CA); On-site; USD 77,000 - 79,000; Full time

Benefits offered by this job

Complimentary meals

Employee events

Hotel discounts

Job summary

The Los Angeles Marriott Burbank Airport, operated by Spire Hospitality LLC, seeks a dynamic Front Office Assistant Manager P.M. for a 488-room hotel with 50,000 sq ft of event space.

The role leads front desk operations, ensures guest satisfaction, and supports daily supervision and training. Responsibilities include managing reservations, budgeting, coordinating with various departments, and participating in Manager on Duty during weekends.

Qualifications

• Minimum of two to five years experience as Assistant and/or Manager of Front Office.
• CPR certification and/or First Aid Training preferred.
• Ability to obtain any government required license or certificate.
• Strong English communication skills.

Responsibilities

• Manage and motivate front office staff with daily supervision including staffing, training, discipline, scheduling and monitoring performance to ensure guest satisfaction.
• Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget; compile and prepare financial reports.
• Communicate with guests and employees in writing and verbally; organize meetings to disseminate information.
• Implement and monitor all corporate/brand marketing programs.
• Perform room inspections and assist in check-in/check-out of guests; handle special requests.
• Participate in Manager on Duty program requiring weekend stay-over and constant monitoring.

Skills

Front office operations

Staff supervision

Reservations systems

Budgeting & forecasting

Customer service

English proficiency

Education

College education preferred

Tools

Registration systems

Back-up systems

Job description

Los Angeles Marriott Burbank Airport
2500 Hollywood Way
[e-mail]
Burbank, CA 91505, USA

Description

The Los Angeles Marriott Burbank Airport is seeking adynamic and experienced Front Office Assistant Manager P.M.to take on the challenge of a unique position within a 488-room hotel that boasts 50,000 square feet of event space. The Los Angeles Marriott Burbank Airport is conveniently located near Hollywood and Universal Studios in the center of the entertainment hub. Our property provides complimentary meals, employee events, great hotel discounts at over 5,700 hotels world-wide and perks for local events & attractions!

COMPENSATION: $77k-$79k Annually

Responsibilities include:

• Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
• Implement and monitor all corporate/brand marketing programs.
• Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.
• Assists in check in/check out of guests or any related guest service activity.
• Perform other duties as requested. For example, special requests from guests.
• Participates in Manager on Duty program requiring weekend stay-over, constant monitoring throughout hotel and troubleshooting problems.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Considerable knowledge of computer systems for registration, reservations and back up systems.
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, write, speak and understand the English language to communicate with guests and employees.
• Thorough organization and supervisory skills proficient in accomplishing the task.
• Ability to develop subordinates to enhance advancement in the hotel and company.
• Ability to analyze complex statistical data and make judgments accordingly.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Education:

Any combination of education and experience, that provides the required knowledge, skills and abilities. College education preferred.

Licenses or certificates:

CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificate.

Training and Experience:

Minimum of two to 2 years' experience as Assistant and/or Manager of Front Office.

Physical Demands:

Sedentary work:Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Environmental Conditions:

Inside:Protection from weather conditions but not necessarily from temperature changes. A job is considered 'inside' if the worker spends approximately 75 percent or more of the time inside.

OTHER

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all associates are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Associates who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
• Additional language ability preferred.

*Spire Hospitality participates in E-Verify*

Preferred

Shows intense and eager enjoyment and interest

Leader

Inspires teammates to follow them

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Minimum of two to five years experience as Assistant and/or Director of Front Office Operations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.