Guest Experience Agent — Hotel Front Desk

Spire Hospitality LLC; Burbank (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

The Los Angeles Marriott Burbank Airport Hotel is seeking a friendly front desk teammate to greet guests, register arrivals, and open guest accounts with efficiency and courtesy.

With duties spanning payments, room assignments, and guest inquiries, you will use Marriott OS (FSPMS) and a computer system to ensure accurate charges, seamless check-out, and exceptional service in a fast-paced hotel environment near Universal Studios Hollywood.

Qualifications

• Hotel front desk experience required.
• FSPMS (Marriott OS) familiarity preferred.
• Strong communication and math skills.

Responsibilities

• Greet and register guests and close out accounts.
• Input data into computer system and process payments.
• Explain outlet hours and local attractions to guests.
• Assist PBX during busy periods and maintain desk efficiency.
• Maintain accurate records and balance house banks.

Skills

Front desk experience

Customer service

Cash handling

Multitasking

Tools

Marriott OS

Job description

The Los Angeles Marriott Burbank Airport Hotel is seeking a friendly front desk teammate to greet guests, register arrivals, and open guest accounts with efficiency and courtesy.

With duties spanning payments, room assignments, and guest inquiries, you will use Marriott OS (FSPMS) and a computer system to ensure accurate charges, seamless check-out, and exceptional service in a fast-paced hotel environment near Universal Studios Hollywood.