PM Front Desk Supervisor - Lead Guest Services (Weekends)

HAM Cleveland; Cleveland (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Concord Hospitality in Cleveland, OH is seeking a Front Desk Supervisor to lead the front desk team, ensure guest satisfaction, and uphold brand standards across arrivals, stays, and departures. This full-time role requires strong leadership, excellent communication, and a proactive, guest-centered approach.

Weekend availability is a must, and many supervisors advance into Assistant General Manager roles. You will oversee check-in/out, manage reservations, and collaborate with hotel staff to

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures

Skills

Leadership

Customer service

Communication

Education

High school diploma or equivalent

Job description

Concord Hospitality in Cleveland, OH is seeking a Front Desk Supervisor to lead the front desk team, ensure guest satisfaction, and uphold brand standards across arrivals, stays, and departures. This full-time role requires strong leadership, excellent communication, and a proactive, guest-centered approach.

Weekend availability is a must, and many supervisors advance into Assistant General Manager roles. You will oversee check-in/out, manage reservations, and collaborate with hotel staff to