PM Front Desk Clerk- Weekends are a Must. Free Parking or Bus Pass

Tapestry Conshohocken; Cleveland (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability (ST/LT)

401K

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement

Job summary

Concord Hospitality is seeking a Front Desk Clerk for weekend shifts in Cleveland, OH. As the hub of guest interaction, you will greet guests, answer inquiries, and support guest services to ensure a positive stay.

You will handle guest requests, post charges, and maintain high service standards while following hotel procedures. This role offers growth opportunities within Concord's hospitality team.

Qualifications

• Enthusiastic: Shows strong, positive guest engagement.
• Team Player: Works well within a group.
• Detail Oriented: Attentive to tasks and accuracy.
• Entrepreneurial Spirit: Willing to drive new initiatives.
• Growth Opportunities: Seeks higher responsibility.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Deal with guest concerns promptly and ensure satisfaction.
• Post guest charges, collect payments and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of hotel brand programs and promotions.
• Communicate effectively with other departments and management.
• Respond quickly to calls, visitors, and team members at the front desk.
• Know hotel safety and emergency procedures.

Skills

Enthusiastic

Team Player

Detail Oriented

Entrepreneurial Spirit

Growth Mindset

Job description

PM Front Desk Clerk- Weekends are a Must. Free Parking or Bus Pass

Locations

Showing 1 location

Cleveland, OH 44114, USA

• Front Office
• Part-Time
• Requisition #: PMFRO063825

Description

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

Preferred

Enthusiastic : Shows intense and eager enjoyment and interest

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Preferred

Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.