Plumbing & Sewer Operations Manager | Lead & Elevate Service

Duane-Blanton-Plumbing,-Sewer,-Heating-; Round Lake (IL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance $30,000

401(k) with company match

Parental leave

Disability insurance

Paid holidays & PTO

Floating holiday

Job summary

Duane Blanton Plumbing, Sewer, Heating & Cooling is seeking a Plumbing Service Manager to lead residential plumbing, sewer and drain operations, including service delivery, repairs, maintenance, and customer service.

The ideal candidate will have strong leadership skills, a background in sewer and drain work, and a commitment to exceptional customer service. Responsibilities include team leadership, training, scheduling, budgeting, and ensuring safety and compliance across the department.

Qualifications

• Experience in plumbing service, sewer and drain service.
• Leadership or management experience preferred.
• Strong understanding of residential plumbing, sewer and drain diagnostics, repair, and service.
• Excellent leadership, communication, and customer service skills.
• Ability to coach and develop technicians.
• Financial and KPI management experience.
• Ability to pass a DOT physical/drug screen and background check.
• Valid driver’s license with a solid driving record; chauffeur’s license if needed.
• Ability to work in a fast-paced environment, solve problems, and work independently as well as with a team.

Responsibilities

• Lead and manage a team of service plumbers, sewer and drain technicians, sales representatives and support staff.
• Develop and implement training programs to improve technical proficiency and safety.
• Conduct regular performance evaluations and provide ongoing coaching and feedback.
• Oversee daily sewer and drain operations to ensure efficient and effective service delivery.
• Manage scheduling and dispatching of technicians.
• Ensure all work is completed safely, efficiently, and to company standards.
• Maintain high levels of customer satisfaction through effective communication and resolution of service issues.
• Assist with customer inquiries, complaints, and escalated service concerns.
• Monitor department performance, revenue, expenses, and profitability, and manage budgets to improve performance.
• Ensure accurate and timely billing and invoicing.
• Ensure compliance with company safety policies and applicable regulations.
• Stay current on industry practices, technology, and sewer and drain solutions.

Skills

Leadership experience

Customer service

Communication

Team coaching

Job description

Duane Blanton Plumbing, Sewer, Heating & Cooling is seeking a Plumbing Service Manager to lead residential plumbing, sewer and drain operations, including service delivery, repairs, maintenance, and customer service.

The ideal candidate will have strong leadership skills, a background in sewer and drain work, and a commitment to exceptional customer service. Responsibilities include team leadership, training, scheduling, budgeting, and ensuring safety and compliance across the department.