Plumbing Operations Leader - Grow a High-Performing Team

All Service Professionals; Hermantown (MN); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Job summary

All Service Professionals is seeking a Plumbing Operations Manager to lead and grow the Duluth plumbing department. This hands-on leadership role focuses on building high-performing teams, scalable processes, and exceptional customer experiences in the Duluth market.

The ideal candidate has 3+ years in leadership within plumbing or field service, with a proven record of accountability and operational excellence.

Qualifications

• 3+ years of leadership in plumbing, HVAC, or field service environments.
• Experience leading teams and delivering measurable business results.
• Experience recruiting, developing, and retaining field teams.
• Strong problem-solving and decision-making in fast-paced contexts.
• Experience managing operational metrics and process improvements.

Responsibilities

• Lead, coach, and develop a team of plumbing professionals to achieve goals and deliver outstanding customer service.
• Drive department growth through recruiting, onboarding, and talent development.
• Build a culture focused on accountability, quality, safety, and customer experience.
• Own daily field operations, set priorities, remove obstacles, and drive execution.
• Monitor KPIs to improve revenue, profitability, productivity, and satisfaction.
• Partner with leadership, sales, dispatch, and support to align execution with objectives.
• Ensure quality workmanship, efficient material use, and timely job completion.
• Conduct ride-alongs, audits, and visits to support development and quality.
• Manage customer escalations and resolve service concerns promptly.
• Drive safety, compliance, and company standards.

Skills

Leadership

People development

Field service management

Performance coaching

Operational excellence

Recruiting and hiring

Customer service

Safety compliance

KPIs management

ServiceTitan

Tools

ServiceTitan

Job description

All Service Professionals is seeking a Plumbing Operations Manager to lead and grow the Duluth plumbing department. This hands-on leadership role focuses on building high-performing teams, scalable processes, and exceptional customer experiences in the Duluth market.

The ideal candidate has 3+ years in leadership within plumbing or field service, with a proven record of accountability and operational excellence.