Plumbing Service Manager — Lead Operations & Growth

Wrench Group; Oklahoma City (OK); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K Retirement Plan with company 30%

PTO

Paid Holidays

Life Insurance

AD&D

Disability Insurance

Employee Assistance Program

Vision Insurance

HSA / FSA options

Job summary

Comfort Wave Home Services in Oklahoma City seeks a Plumbing Service Manager to lead field operations, train staff, manage vendors, and ensure outstanding service for customers. The role focuses on driving sales, coaching technicians, and maintaining operational excellence across invoices, inventory, and reporting.

The ideal candidate has a plumbing license, strong leadership, knowledge of codes, and a track record of building private and public sector business. Equal opportunity employer.

Qualifications

• Active Plumbing Contractors License required.
• High School Diploma or equivalent; Bachelor's degree preferred.
• Service Titan experience preferred.
• Extensive knowledge of Plumbing systems.
• Strong leadership and team-building skills.
• Ability to drive business in private and public sectors.
• Experience with residential and commercial plumbing projects.

Responsibilities

• Develop a culture of performance excellence to encourage employment growth.
• Drive plumbing department sales through training and development of field technicians.
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting.
• Coach technicians on how to increase average ticket, closing rate and monthly truck revenue.
• Provide a constant flow of product and sales training.
• Promote lead generation.
• Monitor and control callbacks and warranties.
• Handle all escalated customer concerns by demonstrating 100% customer satisfaction.

Skills

Leadership

Training & development

Sales

Customer service

Vendor relationships

Education

High School Diploma

Bachelor's Degree preferred

Tools

Service Titan

Job description

Comfort Wave Home Services in Oklahoma City seeks a Plumbing Service Manager to lead field operations, train staff, manage vendors, and ensure outstanding service for customers. The role focuses on driving sales, coaching technicians, and maintaining operational excellence across invoices, inventory, and reporting.

The ideal candidate has a plumbing license, strong leadership, knowledge of codes, and a track record of building private and public sector business. Equal opportunity employer.