Senior Plumbing Service Manager - Lead & Grow with Excellence

Air Comfort Solutions; Moore (OK); Sur place; USD 140 000 - 180 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Holidays

Profit Sharing

401(K) w/match

Résumé du poste

Air Comfort Solutions of OKC seeks a Plumbing Service Manager to oversee field operations, drive growth, and uphold service excellence. You will guide technicians, coordinate with multiple departments, and ensure timely, high-quality service to customers.

The role requires 5+ years of leadership, exceptional customer service, and data-driven decision making. Competitive salary with benefits and a collaborative, values-driven culture.

Qualifications

• Minimum 5+ years of experience leading a team.
• Exceptional customer service skills.
• Ability to analyze data for trends and devise solutions.
• Capable of independent judgment and decisive decision making.
• Strong written and verbal communication and presentation skills.
• Comfortable working with multiple tasks in a fast-paced environment.

Responsabilités

• Oversee department performance and coach managers and staff.
• Lead technicians to deliver industry-leading service.
• Coordinate with installation, sales, dispatch, and warehouse teams.
• Address escalated customer issues and ensure lasting resolutions.
• Monitor and forecast department performance to meet goals.
• Provide regular feedback to the Operations Manager.
• Facilitate weekly technician meetings and safety training.
• Uphold company core values and maintain positive culture.

Connaissances

Team leadership

Customer service

Data analysis

Communication

Description du poste

Air Comfort Solutions of OKC seeks a Plumbing Service Manager to oversee field operations, drive growth, and uphold service excellence. You will guide technicians, coordinate with multiple departments, and ensure timely, high-quality service to customers.

The role requires 5+ years of leadership, exceptional customer service, and data-driven decision making. Competitive salary with benefits and a collaborative, values-driven culture.