Oklahoma Plumbing Service Manager - Lead & Grow 3 Locations

Paschal Air, Plumbing & Electric; Springdale (AR); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation with incent

Medical, Dental, Vision Insurance

Company-paid Life Insurance

Retirement Savings Plan with Company E

Paid Time Off & Holidays

Leadership development opportunities

Stability with long-term ownership

Job summary

Paschal Air, Plumbing & Electric is seeking an experienced Plumbing Service Manager to lead our plumbing service operations across three Oklahoma locations. This role emphasizes coaching technicians, building high-performing teams, and driving revenue with accountability.

The ideal candidate will oversee scheduling, safety, and customer service excellence while aligning with branch leadership to support ongoing growth and operational efficiency across the region.

Qualifications

• Proven leadership experience managing service teams.
• Strong coaching and team development skills.
• Ability to lead multiple Oklahoma locations.
• Excellent communication and relationship-building skills.
• Strong business acumen with KPI interpretation.
• Customer-focused mindset for exceptional service.
• Highly organized with problem-solving abilities.
• Comfortable using service software and reporting tools.
• Willingness to travel to each location.

Responsibilities

• Lead, coach, and develop plumbing service teams across three Oklahoma locations.
• Recruit, train, mentor, and retain high-performing plumbers and field leaders.
• Drive revenue growth, profitability, productivity, and department performance through coaching and accountability.
• Monitor KPIs and implement action plans to achieve business goals.
• Conduct ride-alongs, field coaching, and performance reviews to improve customer experience.
• Partner with branch leadership to forecast staffing needs and growth.
• Ensure technicians deliver exceptional service and professional solutions.
• Oversee scheduling, workforce planning, and operational efficiency.
• Maintain compliance with policies, safety standards, and plumbing codes.
• Resolve escalated customer concerns professionally.
• Foster a positive culture focused on teamwork and continuous improvement.

Skills

Leadership

Coaching

Multi-location oversight

Communication

Business acumen

Customer service

Organization

Problem solving

Tech literacy

Travel availability

Education

Master plumber license (OK)

Journeyman plumber license (OK)

Job description

Paschal Air, Plumbing & Electric is seeking an experienced Plumbing Service Manager to lead our plumbing service operations across three Oklahoma locations. This role emphasizes coaching technicians, building high-performing teams, and driving revenue with accountability.

The ideal candidate will oversee scheduling, safety, and customer service excellence while aligning with branch leadership to support ongoing growth and operational efficiency across the region.