Plumbing Service Operations Leader

Motive Workforce; Covina (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Motive Workforce is seeking a General Manager for a Plumbing Service operation. The role oversees service plumbers and technicians handling installation, repair and maintenance across residential and commercial properties, ensuring high quality workmanship and strong customer satisfaction.

This hands-on leadership position requires technical plumbing expertise and business acumen to run a profitable service department and coordinate with dispatch, vendors, and other leaders to optimize

Responsibilities

• Direct the daily operations of the Plumbing Service Department.
• Schedule, manage, and provide technical support to service technicians based on workload, skill level, and customer requirements.
• Recruit, interview, hire, train, develop, and evaluate technicians.
• Oversee plumbing repair, installation, start-up, troubleshooting, and service activities.
• Review completed work to ensure quality, safety, and technical standards are consistently met.
• Establish technician performance expectations and improvement goals.
• Develop and maintain ongoing technical and safety training programs.
• Conduct team meetings, one-on-one meetings, performance discussions, and departmental safety meetings.
• Partner closely with dispatch to optimize technician scheduling, utilization, and response times.
• Maintain visibility into active projects, estimated completion times, labor hours, materials, and parts requirements.
• Communicate with vendors and manufacturers regarding warranties, product issues, recalls, equipment failures, and technical concerns.
• Develop and manage departmental budgets, goals, KPIs, and profitability objectives.
• Review work orders, invoices, time reports, and related documentation for accuracy and timely billing.
• Monitor accounts receivable and support healthy departmental cash flow.
• Ensure required parts and materials are ordered in time to meet service and project deadlines.
• Ensure technicians consistently follow company policies, procedures, and safety requirements.
• Oversee assigned service vehicles, including maintenance, condition, appropriate usage, and parts/material inventory.
• Keep current on plumbing products, equipment, service techniques, troubleshooting procedures, and industry developments.
• Coordinate technician training and maintain appropriate training records.
• Generate sales opportunities and help grow maintenance and service agreement business.
• Prepare estimates and bids for service contracts and project work.
• Manage larger plumbing installation, start-up, and commissioning projects.
• Coordinate technicians, contractors, and other resources through project completion and equipment turnover.
• Partner with other department leaders to achieve broader company goals.
• Perform additional responsibilities as needed to maintain efficient service operations.

Job description

Motive Workforce is seeking a General Manager for a Plumbing Service operation. The role oversees service plumbers and technicians handling installation, repair and maintenance across residential and commercial properties, ensuring high quality workmanship and strong customer satisfaction.

This hands-on leadership position requires technical plumbing expertise and business acumen to run a profitable service department and coordinate with dispatch, vendors, and other leaders to optimize