Plumbing Service Manager – Lead & Grow with a Top Team

Air Comfort Solutions OKC; Moore (OK); Sur place; USD 140 000 - 180 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Holidays

Profit Sharing

401(K) w/match

Résumé du poste

Air Comfort Solutions OKC is seeking a Plumbing Service Manager to lead field operations, drive growth, and uphold service excellence. You will coach technicians, collaborate with departments, and implement processes that improve revenue and market share in the OKC area.

You will oversee performance metrics, maintain safety standards, and foster a positive culture aligned with company values. A minimum of 5+ years in leadership and outstanding communication are required.

Qualifications

• At least 5+ years of experience leading a team.
• Exceptional customer service skills.
• Ability to analyze data for trends and make data-driven decisions.
• Excellent oral and written communication, interpersonal, and presentation skills.
• Familiar with using technology systems in an office environment.

Responsabilités

• Oversee department performance and coach managers and reporting staff.
• Lead and develop technicians and ensure top-tier customer service.
• Coordinate with installation, sales, dispatch, warehouse and other departments to ensure timely service.
• Address escalated customer issues and ensure long-term resolutions.
• Monitor department performance and forecast to meet targets.
• Provide feedback to Operations Manager on performance.
• Lead weekly technician meetings and provide coaching and content.
• Incorporate safety topics into coaching, meetings and training.
• Maintain positive culture and align staff with company values.
• Stay current with knowledge via training and publications.

Connaissances

Leadership

Customer service

Data analysis

Communication skills

Technology proficiency

Description du poste

Air Comfort Solutions OKC is seeking a Plumbing Service Manager to lead field operations, drive growth, and uphold service excellence. You will coach technicians, collaborate with departments, and implement processes that improve revenue and market share in the OKC area.

You will oversee performance metrics, maintain safety standards, and foster a positive culture aligned with company values. A minimum of 5+ years in leadership and outstanding communication are required.