Plumbing Service Manager

Air Comfort Solutions OKC; Moore (OK); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Holidays

Profit Sharing

401(K) w/match

Job summary

Air Comfort Solutions OKC is seeking a Plumbing Service Manager to lead field operations, drive growth, and uphold service excellence. You will coach technicians, collaborate with departments, and implement processes that improve revenue and market share in the OKC area.

You will oversee performance metrics, maintain safety standards, and foster a positive culture aligned with company values. A minimum of 5+ years in leadership and outstanding communication are required.

Qualifications

• At least 5+ years of experience leading a team.
• Exceptional customer service skills.
• Ability to analyze data for trends and make data-driven decisions.
• Excellent oral and written communication, interpersonal, and presentation skills.
• Familiar with using technology systems in an office environment.

Responsibilities

• Oversee department performance and coach managers and reporting staff.
• Lead and develop technicians and ensure top-tier customer service.
• Coordinate with installation, sales, dispatch, warehouse and other departments to ensure timely service.
• Address escalated customer issues and ensure long-term resolutions.
• Monitor department performance and forecast to meet targets.
• Provide feedback to Operations Manager on performance.
• Lead weekly technician meetings and provide coaching and content.
• Incorporate safety topics into coaching, meetings and training.
• Maintain positive culture and align staff with company values.
• Stay current with knowledge via training and publications.

Skills

Leadership

Customer service

Data analysis

Communication skills

Technology proficiency

Job description

Overview

Ready to take your career to the next level?Air Comfort Solutions of OKC is seeking a self‑motivated and dedicated Plumbing Service Manager to join our team. Don’t miss this opportunity to grow with us. Air Comfort Solutions has been in business for over 20 plus years and has delivered the unparalleled heating, air conditioning, air quality and plumbing solutions that Tulsa residents have trusted.Overview:The Plumbing Service Manager is primarily responsible for overseeing and managing field operations to increase business growth and improve service excellence. The Plumbing Service Manager will help to implement processes and practices across the organization that deliver consistent, exceptional services to clients, a best‑in‑class employment experience for our teams and grow the revenue and market share of the business.

Essential Functions:

• Strategically oversee departments’ performance to coach and support Managers and all reporting members for improvement
• Lead and develop technicians on how to address member needs as well and provide industry leading customer service to our customers
• Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures
• Must address escalated customer issues and ensure effective and long‑term problem resolution
• Monitors and acts on the department’s projected and forecasted performance goals to achieve or exceed expectations
• Provides regular feedback to Operation Manager on departments’ performance
• Provides consistent and accurate feedback, encouragement, support, professional development, and coaching to all Technicians
• Plans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced content
• Ensures that safety topics are incorporated into one‑to‑one coaching conversations, weekly meetings, and training sessions
• Maintains an overall positive culture and team morale while ensuring that every employee is living the company’s core values for everyone they interact with
• Updates knowledge by participating in educational opportunities at Air Comfort Solutions OKC or individual training including reading professional publications
• Must be able to maintain professional conduct in all work situations, uphold a well‑groomed appearance, and adapt well to all types of working conditions
• At least 5+ years of experience leading a team
• Exceptional customer service skills
• Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomes
• Keen ability to work accurately, efficiently, and manage multiple tasks
• Proven ability to gain buy‑in of teams to company values, safety procedures and overall policies
• Must be familiar with using technology systems in an office environment.
• Excellent oral and written communication, interpersonal, and presentation skills

Benefits:

We truly value our employees! Their well‑being and the supportive structure we’ve created are key to recognizing and rewarding their hard work

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• Profit Sharing
• 401(K) w/match

Salary:

$140,000.00 - $180,000.00 per year

Air Comfort Solutions of OKC is a well‑established, customer‑focused company specializing in providing top‑tier plumbing services. We’ve been serving the OKC area for years, building a reputation for reliability, quality, and exceptional customer care. Whether it’s installing new systems, offering repairs, or providing maintenance, we’re known for going the extra mile to make sure our clients are comfortable in their homes and businesses.

As an employee, Air Comfort Solutions isn’t just another place to work, it’s a place where your skills are valued, your growth is encouraged, and your efforts are rewarded. We’ve built a supportive, team‑oriented culture that focuses on providing the tools and training you need to succeed. If you’re passionate about what you do and want to be part of a company that appreciates your hard work, this is the place for you.

We offer competitive pay, benefits, and a positive work environment. Plus, we’re always looking for motivated, ambitious people to join our team—whether you're looking to advance your career in plumbing or leadership roles

Posted Min Pay Rate

USD $140,000.00/Yr.

Posted Max Pay Rate

USD $180,000.00/Yr.