Plumbing Operations Manager

Velocity Trade Partners; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

HireBus Inc. is seeking a Plumbing Operations Manager in Dallas, TX to own the board, the field, and the invoice. You will oversee scheduling, dispatch, and field performance with hands-on ServiceTitan expertise.

You will manage multiple technicians and sites, ensure accurate invoicing, coach staff, and drive customer satisfaction from start to finish. This role is full-time and onsite at our Dallas location.

Qualifications

• 3+ years managing operations or a field team, ideally in home services or plumbing and drains.
• Hands on ServiceTitan experience or certification.
• Valid driver’s license and reliable transportation.

Responsibilities

• Run scheduling and dispatch in the ServiceTitan admin portal.
• Monitor active jobs for updates, notes, and accurate invoicing.
• Confirm supervisor coverage on high ticket work before first dispatch.
• Answer the field all day and protect the customer experience.
• Review technician performance and deliver coaching and corrective action.
• Lead operations meetings and work with the office on parts and escalations.

Skills

Operations management

Field team leadership

Customer service focus

Clear communicator

Education

High school diploma or GED

Business or operations degree a plus

Tools

ServiceTitan

Job description

We are hiring an Plumbing Operations Manager for our Dallas, TX location to own the board, the field, and the invoice. You need three or more years managing operations or a field team, ideally in home services or plumbing and drains, plus hands on ServiceTitan experience or certification.

Who You Are:

• You are the person the field calls first, and you want to be that person.

• You take pride in a clean board where nothing sits untouched.

• You are a clear communicator who holds people accountable and keeps the crew glad to work for you.

• You stay organized when the day goes sideways and fix problems early.

• You bring the proven ability to run several technicians and job sites at once.

• You bring a high school diploma or GED (business or operations degree a plus), Slack and Microsoft Teams knowledge, a valid driver's license, and reliable transportation.

Who We Are:

• We are a portfolio of plumbing, drain, and home services brands.

• We run on ServiceTitan, so dispatching, invoicing, and performance live in one system.

• We are hiring confidentially and will share the brand name once we are talking.

What You Will Do Each Day:

• Run scheduling and dispatch in the ServiceTitan admin portal.

• Monitor active jobs for updates, notes, and accurate invoicing.

• Confirm supervisor coverage on high ticket work before first dispatch.

• Answer the field all day and protect the customer experience.

• Review technician performance and deliver coaching and corrective action.

• Lead operations meetings and work with the office on parts and escalations.

Why You'll Love Working Here:

• Full time and onsite at the Dallas location.

• You own the location end to end, from the morning board to close out.