Onsite Plumbing Operations Leader | ServiceTitan Expert

Velocity Trade Partners; Brea (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

HireBus Inc. is seeking a Plumbing Operations Manager for our Brea, CA location. You will oversee scheduling, dispatch, and field operations, ensuring accurate invoicing and strong supervisor coverage on high-ticket work.

You’ll coach technicians and lead cross-functional operations meetings to resolve escalations. We value clear communication, accountability, and the ability to manage several sites simultaneously while staying organized and proactive in problem solving.

Qualifications

• Three or more years of managing operations or a field team.
• Experience in home services or plumbing and drains is preferred.
• Hands on ServiceTitan experience or certification is ideal.
• Strong communication and accountability across crews and clients.
• Organizational skills and ability to manage multiple technicians and sites.

Responsibilities

• Run scheduling and dispatch in the ServiceTitan admin portal.
• Monitor active jobs for updates, notes, and invoicing accuracy.
• Confirm supervisor coverage on high ticket work before first dispatch.
• Answer the field all day and check in with technicians.
• Review technician performance and deliver coaching and corrective action.
• Lead operations meetings and coordinate with the office on parts and escalations.

Skills

Operations management

Field team leadership

Home services/plumbing familiarity

ServiceTitan experience

Communication skills

Education

High school diploma or GED

Business or operations degree preferred

Tools

ServiceTitan

Slack

Microsoft Teams

Job description

HireBus Inc. is seeking a Plumbing Operations Manager for our Brea, CA location. You will oversee scheduling, dispatch, and field operations, ensuring accurate invoicing and strong supervisor coverage on high-ticket work.

You’ll coach technicians and lead cross-functional operations meetings to resolve escalations. We value clear communication, accountability, and the ability to manage several sites simultaneously while staying organized and proactive in problem solving.