Dallas Plumbing Ops Lead | Dispatch & Field

HireBus Inc.; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

HireBus Inc. is seeking a Plumbing Operations Manager in Dallas, TX to own the board, the field, and the invoice. You will oversee scheduling, dispatch, and field performance with hands-on ServiceTitan expertise.

You will manage multiple technicians and sites, ensure accurate invoicing, coach staff, and drive customer satisfaction from start to finish. This role is full-time and onsite at our Dallas location.

Qualifications

• 3+ years managing operations or a field team, ideally in home services or plumbing and drains.
• Hands on ServiceTitan experience or certification.
• Valid driver’s license and reliable transportation.

Responsibilities

• Run scheduling and dispatch in the ServiceTitan admin portal.
• Monitor active jobs for updates, notes, and accurate invoicing.
• Confirm supervisor coverage on high ticket work before first dispatch.
• Answer the field all day and protect the customer experience.
• Review technician performance and deliver coaching and corrective action.
• Lead operations meetings and work with the office on parts and escalations.

Skills

Operations management

Field team leadership

Customer service focus

Clear communicator

Education

High school diploma or GED

Business or operations degree a plus

Tools

ServiceTitan

Job description

HireBus Inc. is seeking a Plumbing Operations Manager in Dallas, TX to own the board, the field, and the invoice. You will oversee scheduling, dispatch, and field performance with hands-on ServiceTitan expertise.

You will manage multiple technicians and sites, ensure accurate invoicing, coach staff, and drive customer satisfaction from start to finish. This role is full-time and onsite at our Dallas location.