Field Manager

Tri-City Roto; Johnson City (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

Tri-City Roto in Johnson City, TN is seeking a hands-on Field Manager to lead our plumbing and drain service team. You will work in the field, coaching technicians, solving real problems, and driving performance while balancing quality, productivity, and customer experience.

You will hire, train, and supervise a 6-10 technician pro team, conduct ride-alongs, review paperwork, ensure safety, and deliver accurate written estimates. This role requires strong leadership and field readiness.

Qualifications

• 3-5+ years of people management experience in plumbing or service trades.
• Experience leading a service team of 5+ members.
• Strong communication and problem-solving skills.

Responsibilities

• Lead, schedule, and supervise a 6-10 technician service pro team.
• Play a key role in hiring, onboarding, training, and performance evaluations.
• Coach technicians to improve technical skill, customer service, and sales performance.
• Conduct ride‑along training and support to reinforce best practices.
• Provide real‑time technical, customer service, and sales support (phone & jobsite).
• Review and audit technician paperwork and job documentation daily.
• Ensure trucks, tools, and equipment are safe, clean, and professional.
• Diagnose plumbing and drain issues and prepare written estimates.
• Handle escalated customer concerns and ensure a best‑in‑class experience.
• Follow up with customers to provide long‑term solutions—not quick fixes.
• Drive daily revenue targets in line with weekly, monthly, and annual goals.
• Enforce all safety policies and procedures.

Skills

People management

Coaching

Scheduling

Customer service

Tools

ServiceTitan

Excel

Word

Job description

Field Manager - Plumbing & Drain Services

Lead the field. Build the team. Drive results.

We are looking for a hands‑on Field Manager to lead our Johnson City, TN - area service team. This is not a desk‑only role. You will be in the field, coaching technicians, solving real problems, supporting customers, and driving performance every day.

If you thrive in fast‑paced service environments, enjoy developing people, and know how to balance quality, productivity, and customer experience, this role was built for you.

What You'll Do (Day to Day)

As Field Manager, you will be the connection point between leadership, technicians, and customers.

• Lead, schedule, and supervise an 6-10 technician service pro team
• Play a key role in hiring, onboarding, training, and performance evaluations
• Coach technicians to improve technical skill, customer service, and sales performance
• Conduct ride‑alongs to train, support, and reinforce best practices
• Provide real‑time technical, customer service, and sales support (phone & jobsite)
• Review and audit technician paperwork and job documentation daily
• Ensure trucks, tools, and equipment are safe, clean, and professional
• Diagnose plumbing and drain issues and prepare written estimates
• Handle escalated customer concerns and ensure a best‑in‑class experience
• Follow up with customers to provide long‑term solutions-not quick fixes
• Drive daily revenue targets in line with weekly, monthly, and annual goals
• Enforce all safety policies and procedures

What We're Looking For

• 3-5+ years of people management experience in plumbing, construction, maintenance, service trades, or a similar role requiring team leadership, coaching, scheduling, performance management, and customer‑facing problem solving
• Plumbing experience strongly preferred (North Carolina, Tennessee, or Virginia Master Plumbers License is a plus)
• Proven experience leading a service team of 5 or more
• Track record of meeting or exceeding goals
• Strong coaching, troubleshooting, and decision‑making skills
• Comfortable with physical, hands‑on work when needed
• Solid computer skills (Word, Excel, ServiceTitan or similar CRM)
• Excellent written and verbal communication skills

Physical Requirements (Yes, This Is a Real Field Role)

• Frequent standing, walking, bending, squatting, kneeling, and reaching
• Regular lifting up to 50 lbs; occasional lifting up to 90 lbs
• Ability to lift/carry up to 150 lbs with assistance
• Use of hand strength for tools, ladders, gates, and vehicle access
• Frequent neck and trunk movement
• Strong vision capabilities (close, color, peripheral, depth perception)

Reasonable accommodations may be made for qualified individuals.

Why Johnson City, TN?

You'll be leading a team in one of Tennessee's most unique and fast‑growing markets-where quality workmanship, professionalism, and reputation matter. This is an opportunity to build something meaningful, not just manage schedules.

The Right Person Will...

• Take pride in developing people
• Lead from the front
• Hold high standards without losing heart
• Understand that great service builds great companies

If that sounds like you, we want to talk.