Plumbing Operations Manager

Velocity Trade Partners; Brea (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

HireBus Inc. is seeking a Plumbing Operations Manager for our Brea, CA location. You will oversee scheduling, dispatch, and field operations, ensuring accurate invoicing and strong supervisor coverage on high-ticket work.

You’ll coach technicians and lead cross-functional operations meetings to resolve escalations. We value clear communication, accountability, and the ability to manage several sites simultaneously while staying organized and proactive in problem solving.

Qualifications

• Three or more years of managing operations or a field team.
• Experience in home services or plumbing and drains is preferred.
• Hands on ServiceTitan experience or certification is ideal.
• Strong communication and accountability across crews and clients.
• Organizational skills and ability to manage multiple technicians and sites.

Responsibilities

• Run scheduling and dispatch in the ServiceTitan admin portal.
• Monitor active jobs for updates, notes, and invoicing accuracy.
• Confirm supervisor coverage on high ticket work before first dispatch.
• Answer the field all day and check in with technicians.
• Review technician performance and deliver coaching and corrective action.
• Lead operations meetings and coordinate with the office on parts and escalations.

Skills

Operations management

Field team leadership

Home services/plumbing familiarity

ServiceTitan experience

Communication skills

Education

High school diploma or GED

Business or operations degree preferred

Tools

ServiceTitan

Slack

Microsoft Teams

Job description

We are hiring an Plumbing Operations Manager for our Brea, CA location. The board, the field team, and the revenue sit with you. You need three or more years managing operations or a field team, ideally in home services or plumbing and drains, plus hands on ServiceTitan experience or certification.

Who You Are:

• You are the person the field calls first, and you want to be that person.
• You take pride in a clean board where nothing sits untouched.
• You are a clear communicator who holds people accountable and keeps the crew glad to work for you.
• You stay organized when the day goes sideways and fix problems early.
• You bring the proven ability to run several technicians and job sites at once.
• You bring a high school diploma or GED (business or operations degree a plus), Slack and Microsoft Teams knowledge, a valid driver's license, and reliable transportation.

Who We Are:

• We are a portfolio of plumbing, drain, and home services brands.
• We run on ServiceTitan, so dispatching, invoicing, and performance live in one system.
• We are hiring confidentially and will share the brand name once we are talking.

What You Will Do Each Day:

• Run scheduling and dispatch in the ServiceTitan admin portal.
• Monitor active jobs for updates, notes, and accurate invoicing.
• Confirm supervisor coverage on high ticket work before first dispatch.
• Answer the field all day and check in with technicians.
• Review technician performance and deliver coaching and corrective action.
• Lead operations meetings and work with the office on parts and escalations.

Why You'll Love Working Here:

• Full time and onsite at the Brea location.
• You own the location end to end, from the morning board to close out.